Jose Sanchez
Sun Valley,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Barista
MCS
Burbank, California
10.2024 - Current
- Created promotional displays for advertising special events or promotions at the cafe.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Kiosk Worker
MCS
Burbank, California
10.2024 - Current
- Maintained up-to-date knowledge of products, services, and pricing structures.
- Collected customer feedback regarding their experience with the kiosk service.
- Received customer orders and payments.
- Monitored customer traffic flow throughout the day to identify peak times.
- Placed orders to restock when items are low to make kiosk presentable and ready for peak hours
Retail Sales Associate
Avolta
Burbank, California
01.2024 - 10.2024
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Upsell on items with better deals and alternative selling to find the right deal for ever customer
- Cross-selling so customers can find products that compliment the one they are already interested in
- Helped customers get comfortable using self checkouts while keeping an eye out to make sure every item is scanned and not getting double scanned
- Organized displays to attract customers and promote sales.
- Demonstrated product features to customers.
- Stocked shelves with merchandise according to company standards.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Participated in team meetings and training sessions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled customer complaints in a professional manner.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Cesar Chavez Learning Academy
San Fernando, CA05-2022
Skills
- Cash register operation
- Inventory management
- Equipment maintenance
- Promotional display creation
- Point-of-sale systems
- Customer service
- Team training
- Order taking
- Supply restocking
- Food safety compliance
- Customer feedback collection
- Team player
- Product displays
- Ordering procedures
- Conversant in English and Spanish
- POS systems
- Calm demeanor
- Cash handling
- Decision-making
- Up-selling
Timeline
Barista
MCS
10.2024 - Current
Kiosk Worker
MCS
10.2024 - Current
Retail Sales Associate
Avolta
01.2024 - 10.2024
High School Diploma -
Cesar Chavez Learning Academy