Fatima Love
Dallas,TX
Summary
- To work in a Collection Analyst or Customer Financial Service position that offers advancement opportunities.
- A fast track, highly motivated, team-oriented executive with a successful background in revenue management and customer service.
- Hands-on, pro-active individual recognized for exceptional ability to create and implement successful receivable recovery strategies and training procedures.
- Extensive experience planning, organizing, evaluating, and following up varied responsibilities in a timely and complete manner.
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Claims Assistant
Alacrity
Irving, TX
05.2023 - Current
- Supported claims adjusters in resolving complex cases, conducting thorough research and documentation.
- Collaborated with other departments to gather necessary information, expediting claim resolution times.
- Reduced claim backlog by effectively prioritizing tasks and working collaboratively with the claims team.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
Claims Assistant
CorVel/ QuestPro
Dallas, TX
02.2022 - 05.2023
- Timely processing of disability benefits, award checks and medical reimbursement to injured workers
- Handle task assignments by way of diary management system
- Prepares file balancing of claims as assigned by the claims examiner
- Calculate wage statements
- Review, prepares, creates, and/or sends letters, reports, and forms per client service instructions or claims examiner/supervisor request
- Other activities/projects as assigned.
Sales Operation Coordinator
Amax Auto Insurance
Dallas, TX
01.2021 - 01.2022
- Generalist role that require a variety of job duties
- Assisted with Underwriting for commission and bonuses
- Pulled resumes for internal job site to review for job placement
- Assisted with applicant phone screenings and job fairs
- Sent e-mail confirmation for scheduled interviews
- Assisted with daily report from agent transactions
- Kept google sheets updated for recruiting and interviews
- Assisted with chargebacks and ordered office supplies as needed.
Agency Resource Center
Kemper Insurance
Dallas, TX
07.2019 - 11.2020
- Aid and support insurance agents with error messages and invalid quotes
- Assisted with policy endorsements and billing request
- Walk client through problem solving and payment issues
- Processed request for ID cards and declarations page explanation
- Mailed out insurance cards to insured upon request
- Provide information regarding different type of coverages
- Transferred calls to designated departments
- Assisted with renewals and applied policy discounts.
Account Help Desk Agent
Regus Management
Addison, TX
10.2018 - 07.2019
- Provide technical assistance and support for incoming queries
- Respond to queries over the phone regarding billing and account issues
- Walk client through problem solving and payment issues
- Follow up with client to ensure issue has been resolved
- Run retainer reports, to determine what deposits are on and are due to be issued to account
- Process monthly payments for Office Space
- Answered questions regarding agreements, bookings and Terms and Conditions
- Received, prioritized, document and actively resolved end user help request.
Office Assistant II
City of Dallas
Dallas, TX
11.2016 - 05.2018
- Answer calls and transfer calls to appropriate staff member
- Receive, sort and distribute incoming mail
- Fax, scan and copy documents
- Type documents, reports and correspondence
- Operate computer, fax and copier and wide variety of office machines
- Responsible for processing invoices and bookkeeping duties
- Complete payments and control expenses by receiving, processing, verifying and reconciling invoices
- Make adjusting entries to financial transactions, process payment and crediting/debiting correct funds into accounting system.
Customer Support/Office Assistant
Federal Reserve Bank
Dallas, TX
08.2012 - 06.2016
- Assisted with direct deposit set-up and online accounts
- Assisted with training of new staff and completed special projects as needed
- Provided financial counseling for customers and informed about policies pertaining to future payments
- Provide guidance to clerical and administrative staff such as coordination of work on special projects
- Gathered data and researched files to assemble appropriate documentation and submit for approval
- Performed a variety of clerical duties and procedures to follow-up and secure payment and/or resolve outstanding accounts receivable balances.
Business Support Representative
Sprint
Irving, TX
04.2009 - 03.2012
- Performed customer service-related duties in the Cable Resource Industry
- Handle inbound calls from Time Warner Representatives regarding feature or phone related issues
- Open trouble tickets and routed to appropriate fix agents for resolution
- Assisted on site technicians with phone activations and trouble shooting
- Assisted with Flash meetings and Special Projects as needed.
Claims Recovery Representative
HMS
Irving, TX
12.2009 - 03.2009
- Handled customer's inquiries regarding unique billing issues and resolved disputes according to policies and procedures
- Maintain subrogation log to track all referrals and all recoveries
- Manage and pursue contribution recovery on all identified cases
- Made outbound calls to insurance carriers regarding claim status
- Secured payments to resolve outstanding accounts receivable balances.
Collections Counselor
HSBC
Buffalo, NY
02.2003 - 02.2008
- Managed collections portfolio on past due Auto loans
- Marketed and performed sales tasks suggesting new products, which increased company profits
- Supported department, answered questions, provided information, and investigated concerns
- Assisted with training of new staff and completed special projects as needed
- Negotiated settlements with customers within highest profit margins for reimbursement
- Provided financial counseling for customers and informed customers about policies pertaining to future payments.
Education
Certificate Front Office Business Management -
Concorde Career Institute
Addison, TX01.1992
Skills
- Microsoft Excel
- Siebel Database
- Advantage
- Microsoft Word
- Microsoft PowerPoint
References
References available upon request
Timeline
Claims Assistant
Alacrity
05.2023 - Current
Claims Assistant
CorVel/ QuestPro
02.2022 - 05.2023
Sales Operation Coordinator
Amax Auto Insurance
01.2021 - 01.2022
Agency Resource Center
Kemper Insurance
07.2019 - 11.2020
Account Help Desk Agent
Regus Management
10.2018 - 07.2019
Office Assistant II
City of Dallas
11.2016 - 05.2018
Customer Support/Office Assistant
Federal Reserve Bank
08.2012 - 06.2016
Claims Recovery Representative
HMS
12.2009 - 03.2009
Business Support Representative
Sprint
04.2009 - 03.2012
Collections Counselor
HSBC
02.2003 - 02.2008
Certificate Front Office Business Management -
Concorde Career Institute