Fatima Lupian
Denison,IA
Summary
Dynamic and detail-oriented professional with extensive experience at Broadway Dental, excelling in customer service and office administration. Proven ability to enhance client relations through effective communication and organization skills. Adept at managing appointments and translating, ensuring a seamless experience for all visitors. Punctual and reliable, committed to maintaining high standards. Always on time for work, very responsible.
Overview
23
23
years of professional experience
Work History
Receptionist, Translater
Broadway Dental
08.2010 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Schedule client appointments.
- Translated documents from English to Spanish.
- Sending insurance claims.
- Running reports.
- Sending referrals and x-rays to specialist for patients.
Assistant Manager
Hy-Vee
05.2005 - 08.2010
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
KFC Restaurant
04.2003 - 05.2005
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science -
WIT
Denison, IA08-2010
High School Diploma -
Denison High School
Denison, IA05-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Mail handling
- Positive and professional
- Customer service
- Punctual and reliable
- Payment processing
- Computer proficiency
- Relationship building
- Supply ordering
- Basic math
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Receptionist, Translater
Broadway Dental
08.2010 - Current
Assistant Manager
Hy-Vee
05.2005 - 08.2010
Assistant Manager
KFC Restaurant
04.2003 - 05.2005
Associate of Science -
WIT
High School Diploma -
Denison High School
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