FATIMA MIRELES
Dallas,Tx
Summary
Bilingual office professional with 10+ years of experience in customer driven industries, in search of position with development and growth opportunity. Strong communicator with the ability to multi-task in fast paced work environments, stay organized and work while leading a team.
Overview
9
9
years of professional experience
Work History
Clinical Staff Assistant II
UT Southwestern Medical Center
Fort Worth, TX
02.2022 - Current
- Excellent verbal and written communication skills. Ability to take direction and in turn write, edit, and proof professional written communications.
- Patient registrations, scheduling, and insurance verification utilizing EPIC, front office clinical workflows, policies, and procedures.
- Deliver superior customer service, build rapport, and communicate with internal and external team members to ensure the best outcome for every patient.
- Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policies.
- Work in collaboration with Office Manager, as well as the Office of Accounting, to processing office expense reports, payment request and purchase orders; compiling and aggregating data for financial reporting.
- Strong organizational skills with the ability to work under pressure on concurrent projects. Strong attention to detail and quality.
Customer Service Representative III
IQOR
Richardson, TX
02.2016 - 02.2022
- Assist customers via inbound calls/social media platforms in a fast pace environment
- Demonstrate the ability for call handling, issue identification, using job tools and call resolutions
- Follow all required scripts, policies, and procedures.
Education
Eastfield College
Mesquite, TXSkills
Proficient in MS Office, Zoom, PeopleSoft & EPIC
Accomplishments
Gold Pact Pin Winner 2023, 2024
Timeline
Clinical Staff Assistant II
UT Southwestern Medical Center
02.2022 - Current
Customer Service Representative III
IQOR
02.2016 - 02.2022
Eastfield College