Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Perez Morales

Shirley

Summary

Dynamic and results-driven customer service professional with extensive experience at Torrid, excelling in transaction processing and merchandise returns. Proven ability to enhance customer satisfaction through effective communication and organization. Skilled in managing returns and exchanges while maintaining a clean and welcoming environment, ensuring a seamless shopping experience.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service Cashier

Torrid
Shirley
11.2024 - Current
  • Managed register transactions and supported customer needs, ensuring a positive shopping experience.
  • Guided customers in selecting clothing items, enhancing their shopping experience.
  • Guided customers through online shopping processes, ensuring a seamless experience.

Cashier/Customer Service Cashier

Marshalls & HomeGoods
Shirley
08.2022 - 10.2023
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Longwood High School
Middle Island, NY
06-2022

Skills

  • Merchandise returns
  • Transaction processing
  • Customer service
  • Multitasking and organization
  • Cleaning and sanitizing
  • Product restocking
  • Refunds and exchanges
  • Order packaging

Languages

English
Full Professional
Spanish
Limited

Timeline

Cashier/Customer Service Cashier

Torrid
11.2024 - Current

Cashier/Customer Service Cashier

Marshalls & HomeGoods
08.2022 - 10.2023

High School Diploma -

Longwood High School

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