Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Reyes

Grand Rapids,MI

Summary

Dynamic professional with a proven track record in customer service and team leadership at Spectrum Health Hospital. Expert in time management and decision-making, streamlining processes to enhance efficiency. Recognized for maintaining high standards in safety and sanitation while ensuring patient comfort and satisfaction.

Overview

7
7
years of professional experience

Work History

Environmental Services Housekeeper

Spectrum Health Hospital
Grand Rapids
11.2018 - 08.2019

Ensured sanitary conditions in all assigned areas.

Streamlined urgent discharge procedures for efficiency.

Maintained safety protocols in biohazard rooms.

Ensured floors remained free of debris and hazards.

Customer Service Representative

Airway Oxygen
Wyoming, MI
08.2019 - 05.2021

Handled incoming and outgoing calls efficiently.

Managed fax transmissions for the office.

Processed order submissions.

Managed hospital order processes effectively.

Customer Service Representative

Carelinc Medical
Grand Rapids, MI
05.2021 - 10.2024

Collaborated with healthcare teams to ensure patient comfort.

Provided immediate technical support during critical incidents.

Supervised website activities during weekends.

Provided solutions to customer questions.

Manager

Popeyes® Louisana Kitchen
Lake Odessa, MI
10.2024 - Current

Managed order intake with precision.

Prepared restaurant orders promptly.

Ensured accurate and timely handling of all deposit transactions.

Handled all responsibilities related to store opening and closing.

Conducted training sessions for team members.

Education

GED -

Steepletown Neighborhood Services
Grand Rapids, MI
05.2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Manager

Popeyes® Louisana Kitchen
10.2024 - Current

Customer Service Representative

Carelinc Medical
05.2021 - 10.2024

Customer Service Representative

Airway Oxygen
08.2019 - 05.2021

Environmental Services Housekeeper

Spectrum Health Hospital
11.2018 - 08.2019

GED -

Steepletown Neighborhood Services