Fatima Reyes
Grand Rapids,MI
Summary
Dynamic professional with over five years of experience in dispatch coordination and customer service. Skilled in live support and conflict resolution, ensuring seamless operations and timely updates. Committed to enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher Coordinator
Service Professor
Kentwood, Michigan
05.2024 - 08.2026
- Managed communication between drivers and clients for timely updates.
- Resolved scheduling conflicts promptly to maintain service commitments.
- Coordinated with other departments to ensure smooth flow of operations.
- Created detailed reports of daily dispatching activities and submitted them to management.
Assistant Manager
Popeyes Chicken
Waterford, Michigan
05.2021 - 05.2024
- Assisted in training new team members on operational procedures.
- Coordinated daily shifts and assigned tasks to ensure smooth operations.
- Managed inventory levels and placed orders for food supplies as needed.
- Enforced health and safety standards within the restaurant environment.
- Monitored food preparation processes to maintain quality control standards.
Customer Service Representative
Airway Oxygen Inc.
Wyoming , MI
08.2018 - 05.2021
- Collaborated with healthcare teams to ensure patient comfort.
- Managed inbound and outbound calls, promptly addressing customer questions and resolving concerns.
- Handled inbound faxes promptly, ensuring all documents were processed and distributed in a timely manner.
- Provided immediate support during critical incidents.
Education
GED -
Sparta GED Prep
Sparta, MI05-2018
Skills
- Technology software proficiency
- Live Support
- Time Management
- Adapt to change
- Clear, polite interaction
- Resolve issues efficiently
Timeline
Dispatcher Coordinator
Service Professor
05.2024 - 08.2026
Assistant Manager
Popeyes Chicken
05.2021 - 05.2024
Customer Service Representative
Airway Oxygen Inc.
08.2018 - 05.2021
GED -
Sparta GED Prep