Fatima Ritchie
Citrus Heights,CA
Summary
Account Representative with 7+ years of experience in sales and customer service. Proven track record of exceeding sales goals, developing new business opportunities, and maintaining long-term customer relationships. Proficient in MS Office and Salesforce. Excellent communication, negotiation, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Representative
Elixir Insurance
04.2019 - Current
- Answer and respond to calls and emails
- Resolve pharmacy issues from members, providers and pharmacies
- Research required information using available resources
- Enter data accurately and timely
- Other duties as assigned
- Handled customer complaints following company procedure
Office Clerk
Child Action
04.2017 - 02.2018
- Greet clients in person or over the phone
- Assist with receipts of attendance forms
- Maintain files
- Assist operations in Processing incoming and outgoing mail
Provider
Enrollment
01.2016 - 04.2017
- Answer high volume of calls inbound and outbound
- Sent enrollment, credentialing, and contracts via email, fax and mail
- Promote providers to enrolling in all networks to provide for more members
- Assist claims department with claims coordination
Account Manager
Phillips Pet Supply
01.2015 - 01.2016
- Managed New Mexico accounts and achieved significant improvements
- Kept records of customer interactions
- Processed RMA's
- Processed orders to various pet supply chains
Member Service Representative
Golden 1
01.2012 - 01.2015
- Correspond with members by phone
- Process and post loans payments to members accounts
- Responsible for cross selling Golden 1 products
- Update and maintain accurate member information
Education
GED -
Allied Real Estate School
08.1998
Skills
- Account Management
- Cold Calling
- Live Chat
- HelpDesk
- Technical Support
- Desktop Support
- Troubleshooting
Certification
Las Vegas Real Estate License, 04/01/21
California Real Estate License 04/01/2022
Timeline
Account Representative
Elixir Insurance
04.2019 - Current
Office Clerk
Child Action
04.2017 - 02.2018
Provider
Enrollment
01.2016 - 04.2017
Account Manager
Phillips Pet Supply
01.2015 - 01.2016
Member Service Representative
Golden 1
01.2012 - 01.2015
GED -
Allied Real Estate School
Similar Profiles
Kumararaja ThangarajKumararaja Thangaraj
Director of Sales at Elixir Insurance Services Pvt LtdDirector of Sales at Elixir Insurance Services Pvt Ltd
Lucia WhyteLucia Whyte
Cafe Worker/Cafe Barista at Sue Katene Elixir/ Elixir West Cafe and CateringCafe Worker/Cafe Barista at Sue Katene Elixir/ Elixir West Cafe and Catering
Ashley BlackAshley Black
Director Customer Excellence at Elixir MedicalDirector Customer Excellence at Elixir Medical