Fatima Sahibzada
Woodbridge,VA
Summary
Resourceful, people-oriented professional with diverse expertise in office management, customer service, education, and clinical environments. Proficient in onboarding, scheduling, training support, and team coordination, with practical experience in addressing staff and operational requirements. Acknowledged for exceptional communication skills, adaptability, and proactive problem-solving approach, aiming to utilize a comprehensive foundation to enhance office management or Human Resources functions, committed to fostering organizational efficiency and a positive workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Breakthru Autism Services
Bristow, Virginia
04.2025 - Current
- Serve as the first point of contact for new families, managing the full intake process from initial inquiry to onboarding, ensuring a smooth and welcoming experience.
- Coordinate and schedule intake assessments, staff interviews, team meetings, and check-ins with families; maintain clear and consistent communication throughout the process.
- Review resumes, schedule interviews, and assist with hiring logistics to support the clinical team's staffing needs.
- Maintain and audit client files for accuracy and compliance, including documentation for insurance and service authorizations.
- Manage day-to-day office operations, including ordering supplies, paying bills, and ensuring the workspace runs efficiently.
- Oversee the CEO’s calendar, schedule internal and external meetings, and provide high-level administrative support.
- Create and distribute a monthly newsletter to staff and families, with updates, reminders, and announcements.
- Send weekly assignment emails to the clinical team, and regular reminders to staff, to support organization-wide communication.
- Track authorizations and assist with insurance-related administrative tasks to help ensure uninterrupted care for clients.
Residential Counselor
Youth for Tomorrow
Bristow, VA
01.2025 - 04.2025
- Maintained safety and emotional regulation for at-risk youth during intensive 12-hour shifts.
- Documented daily behaviors, incidents, and progress notes per state and agency guidelines.
- Coordinated administrative tasks including shift summaries and scheduling with multidisciplinary teams.
- Utilized trauma-informed and de-escalation techniques to manage behavioral crises effectively.
- Collaborated with therapists, case managers, and educators to implement comprehensive care plans.
Teacher
James Lee preschool
Falls Church, VA
06.2021 - 04.2025
- Designed and implemented developmentally appropriate lessons in literacy, math, social skills, and emotional regulation.
- Established a safe and inclusive classroom that fostered curiosity and independence.
- Cultivated trusting relationships with children and families through regular communication and individualized support.
- Collaborated with colleagues to develop curriculum and share best practices for cohesive learning experiences.
- Maintained detailed student records, tracked milestones, and tailored instruction to individual needs.
- Managed daily classroom operations, including scheduling, transitions, conflict resolution, and behavior guidance.
- Engaged in ongoing professional development to align with early childhood education standards.
Behavior Technician
Language Bridges ABA
Annandale, VA
12.2022 - 07.2023
- Utilize ABA principles to assist autistic children in developing new skills, reducing problematic behaviors, and enhancing characteristics that make them unique.
- Provide support and guidance to families and caregivers in order to help them understand and manage the behaviors of their loved ones.
- Daily responsibilities include completing functional assessments, gathering data, and creating behavior support programs.
- Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment.
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning.
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques.
Behavior Technician
Proud Moments
Ashburn, VA
01.2022 - 05.2022
- Providing direct care to clients in a one-on-one or group therapy setting.
- Collecting and recording data on patient behavior.
- Collaborating, communicating and assisting with the training of clients, parents and staff.
- Supported clients in developing social skills through structured activities and interventions.
- Maintained accurate documentation of client progress, session notes, and incident reports.
- Attended regular training sessions to stay updated on the latest research findings in applied behavior analysis (ABA).
- Worked closely with families/caregivers providing guidance on generalization strategies outside therapy sessions.
- Implemented positive reinforcement strategies to motivate clients during therapy sessions.
- Ensured a safe environment for clients by following safety protocols at all times.
Teacher Assistant
AlphaBEST Education
Woodbridge, VA
12.2019 - 06.2021
- Provided care and supervision for children ages 5-12 in an after-school setting, ensuring their safety and well-being.
- Provided one-on-one support to students with special needs, helping them achieve academic goals.
- Assisted in the supervision of students during recess, lunchtime, and field trips.
- Collaborated with school counselors to address behavioral or emotional issues affecting student performance.
- Facilitated small group discussions and activities to enhance student comprehension of lesson content.
- Collaborated with other teaching assistants to develop engaging educational activities and materials.
Customer Service Representative
J&J International
Dumfries, Virginia
12.2018 - 12.2019
- Delivered exceptional customer service by assisting shoppers with inquiries, resolving concerns, and ensuring a positive shopping experience.
- Managed inventory by restocking shelves, tracking stock levels, and coordinating with suppliers to meet customer demand.
- Supported HR functions, including creating staff schedules, monitoring shift coverage, and helping with onboarding and training of new employees.
- Trained new team members in customer service protocols, company policies, and effective communication techniques.
- Worked closely with staff and management to maintain smooth daily operations and ensure customers received prompt, friendly, and knowledgeable service.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN12-2025
Skills
- Client onboarding and intake coordination
- Schedule and calendar management
- File organization and auditing
- Verbal and written communication
- Internal communication and staff support
- Microsoft Office and Google Workspace proficiency
- Time management and multitasking
- Team collaboration
Certification
- Childcare Certification
- First Aid Certification
- Handle with Care
Awards
- Presidential Member, The National Society of Leadership and Success (NSLS), 09/01/24
- Actively participated in leadership development programs designed to enhance skills such as communication, teamwork, and goal setting.
- Attended and completed required leadership training sessions, including speaker broadcasts and success networking team meetings.
- Engaged in networking opportunities with peers, faculty, and guest speakers to develop professional connections and expand career prospects.
- Contributed to group discussions and activities focused on building personal and professional development, fostering a growth mindset.
- Demonstrated commitment to excellence by meeting program requirements and achieving recognition for leadership and academic accomplishments.
Accomplishments
- Presidential Member, National Society of Leadership and Success (NSLS)
Recognized for outstanding leadership, academic excellence, and commitment to continuous professional growth. - Demonstrated exceptional dedication and resilience by successfully managing full-time employment while maintaining full-time college enrollment, consistently delivering excellent results in both arenas.
Proven ability to prioritize, multitask, and excel under pressure.
Languages
English
Native/ Bilingual
Persian
Professional
Urdu
Professional
Hindi
Professional
Timeline
Office Manager
Breakthru Autism Services
04.2025 - Current
Residential Counselor
Youth for Tomorrow
01.2025 - 04.2025
Behavior Technician
Language Bridges ABA
12.2022 - 07.2023
Behavior Technician
Proud Moments
01.2022 - 05.2022
Teacher
James Lee preschool
06.2021 - 04.2025
Teacher Assistant
AlphaBEST Education
12.2019 - 06.2021
Customer Service Representative
J&J International
12.2018 - 12.2019
Bachelor of Science - Psychology
Capella University