Fatima Sansores
El Paso,TX
Summary
Focused professional bringing many years' experience to growing industry company. Highly adept in managing billing and collections for single and multisite organizations. Successful in exceeding collections targets when reducing aged accounts.
Overview
14
14
years of professional experience
Work History
Caregiver
san mateo llc
El Paso, TX
09.2020 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Collections Agent
Progressive Leasing
El Paso, TX
09.2022 - 10.2024
- Identified opportunities for improved efficiency in the collections process.
- Participated in training sessions related to new technologies used by the company's collections department.
- Negotiated payment plans with customers to ensure timely repayment.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Adhered to all applicable laws, regulations, and company policies.
- Processed payments through various methods such as credit cards, online banking and checking accounts..
- Contacted customers and explained debt management to encourage timely debt payments.
Data Entry Clerk
Exela Technologies
El Paso, TX
02.2019 - 05.2020
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information.
- Organized files according to established procedures for easy retrieval later on.
Retention Specialist
Continuum
El Paso, TX
07.2015 - 12.2018
- Implemented new technologies and processes designed to improve the overall customer experience.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Analyzed customer feedback to identify trends and areas for improvement.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
Customer Service Representative
GC Services
El Paso, TX
05.2013 - 09.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Collections Agent
GC Services
El Paso, TX
04.2011 - 05.2013
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Resolved complex issues that arose during the collections process.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Adhered to all applicable laws, regulations, and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Epcc
El Paso, TX09-2012
Skills
- Communication skills
- Problem solving
- Attention to detail
- Customer service
- Goal orientation
- Payment arrangement
- Payment plan management
- Empathy and tactfulness
- Strong negotiation skills
- Risk management
- Payment processing
- Collections management
Timeline
Collections Agent
Progressive Leasing
09.2022 - 10.2024
Caregiver
san mateo llc
09.2020 - Current
Data Entry Clerk
Exela Technologies
02.2019 - 05.2020
Retention Specialist
Continuum
07.2015 - 12.2018
Customer Service Representative
GC Services
05.2013 - 09.2015
Collections Agent
GC Services
04.2011 - 05.2013
GED -
Epcc