Summary
Work History
Education
Skills
Languages
Timeline
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Fatima Serrano

Manassas,VA

Summary

Accomplished Shift Supervisor with a proven track record at Red Robin, excelling in staff training and development, and customer satisfaction. Expert in cash handling and workplace safety, demonstrated through effective staff management and resolving customer issues, significantly enhancing operational efficiency and service quality. Skilled in fostering a team-oriented environment with a focus on achieving superior results.

Work History

Shift Supervisor

Red Robin
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Line Cook

Red Robin
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

    • Education

    Roosevelt High School
    Long Island City, NY
    2018

    Skills

    • Employee Training
    • Workplace Safety
    • Staff Management
    • Customer-Oriented
    • Cash handling expertise
    • Training and mentoring
    • Staff Motivation
    • Staff Development
    • Inventory control and record keeping
    • Safety understanding
    • Inventory Control
    • Policy Enforcement
    • Team Leadership
    • Positive Attitude
    • Inventory Counts
    • Staff Training and Development

    Languages

    Spanish
    Native or Bilingual

    Timeline

    Shift Supervisor

    Red Robin

    Line Cook

    Red Robin

    Roosevelt High School

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