Fatima Sidibe
Topping,NY
Summary
Dynamic health services professional with 8 years of experience seeking a role in health service administration. Proven expertise in patient outreach, coordination, and documentation, with hands-on experience at North Central Bronx Hospital and Gotham Health. Skilled in using Epic and NowPow for data management, and proficient in addressing social determinants of health to enhance patient care.
Overview
9
9
years of professional experience
Work History
Community Health Liaison
North Central Bronx Hospital
07.2024 - 01.2025
- Facilitated patient outreach and follow-ups, enhancing adherence to treatment plans and attendance at scheduled appointments
- Collaborated with healthcare providers and the community to address social determinants of health and supported patients in completing benefit applications for essential services such as food insecurity, housing, and transportation
- Documented patient interactions in Epic, prepared reports, and maintained detailed case records, utilizing eSHARE for effective tracking and monitoring
Clerical Associate
Gotham Health
06.2022 - 07.2024
- Managed phone communications and operated office machinery to support daily administrative functions
- Conducted patient pre-registration and registration processes, including check-in for outpatient services
- Updated patient demographics, scheduled appointments, and handled insurance information to ensure accurate records
Health Advocate-Internship
Lincoln Hospital
05.2021 - 12.2021
- Collaborated with a multidisciplinary team to implement a comprehensive screening process for assessing social determinants of health
- Evaluated patient needs and referred them to appropriate agencies and organizations for support
- Worked closely with healthcare professionals to address and mitigate barriers impacting patient health outcomes
College Assistant
Hostos Community College
09.2018 - 09.2020
- Conducted routine clerical tasks, including handling phone communications, operating office equipment, and managing mail distribution and dispatch
- Provided counseling services to students, assisting them with the transfer process both into and out of the institution
- Organized and maintained student records, ensuring accurate filing and accessibility
- Supported new hires by conducting orientation sessions, distributing handouts, and organizing new hire files to promote efficient onboarding
College Assistant
Hostos Community College
09.2018 - 09.2020
- Conducted routine clerical tasks, including handling phone communications, operating office equipment, and managing mail distribution and dispatch
- Provided counseling services to students, assisting them with the transfer process both into and out of the institution
- Organized and maintained student records, ensuring accurate filing and accessibility.
Assistant Program Director
St. Nicholas Nursing Home
11.2015 - 07.2018
- Coordinated patient admissions, discharges, scheduling, and follow-up appointments, ensuring seamless transitions and continuity of care
- Documented patient issues and complaints in the maintenance logbook to facilitate effective resolution and improve service quality
- Supported new hires by conducting orientation sessions, distributing handouts, and organizing new hire files to promote efficient onboarding.
Education
Bachelor of Science - Health Services Administration, Human Resource Management
Lehman College/ CUNY
Bronx, NY05.2022
Associate - Applied Science, Office Technology
Hostos Community College/CUNY
Bronx, NY05.2019
Skills
- Proficient in
- Microsoft Word, Excel, PowerPoint, NowPow, Epic, Medical Data Entry
- And Appointment Scheduling
- Strong Organizational, Interpersonal, Communication, and Time Management Skills
- Communication Skills
- Interpersonal Skills
- Healthcare Management
Languages
Languages
French
Native or Bilingual
Timeline
Community Health Liaison
North Central Bronx Hospital
07.2024 - 01.2025
Clerical Associate
Gotham Health
06.2022 - 07.2024
Health Advocate-Internship
Lincoln Hospital
05.2021 - 12.2021
College Assistant
Hostos Community College
09.2018 - 09.2020
College Assistant
Hostos Community College
09.2018 - 09.2020
Assistant Program Director
St. Nicholas Nursing Home
11.2015 - 07.2018
Bachelor of Science - Health Services Administration, Human Resource Management
Lehman College/ CUNY
Associate - Applied Science, Office Technology
Hostos Community College/CUNY
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