Fatima Sohail
Arlington Heights,IL
Summary
Dynamic professional with a proven track record at United Airlines, excelling in customer service and conflict resolution. Adept at utilizing CRM systems and optimizing workflows, I effectively communicated complex travel information while ensuring client satisfaction. My strong attention to detail and adaptability drive successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Reservations Sales and Service Representative
United Airlines
03.2023 - Current
- Communicated information to customers regarding fares, rates, schedules, routes, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
- Resolved customer conflicts requiring handling or service
- Arranged for ticketing and other special services
- Notified customers of flight irregularities and changes in schedules
- Assisted company employees in arranging business and personal travel plans
- Operated computer terminal equipment to access, input and retrieve information
Pharmacovigilance Specialist
Propharma Group
10.2021 - 09.2022
- Reviewed reports of adverse events to identify patterns of patient reactions to the vaccine
- Coordinated with various departments regarding drug development
- Managed cases within the Argus system
- Completed case narratives in accordance with the client’s guidelines, SOP’S and U.S. safety regulations
- Followed up on serious case reports
- Facilitated daily meetings on product safety
- Suggested methods to improve workflow processes within the pharmacovigilance department
- Assisted in MeDRA coding of medical terms for clinical study reports
Eyecare Advisor
Lenscrafters
10.2019 - 01.2022
- Source information from various systems to determine patient’s medical history and eye care background
- Worked with third party vendors and programs to determine patient’s insurance eligibility and benefits
- Present and explain insurance benefits and apply them to patient’s eye care needs
- Liaised between clients and insurance companies to ensure proper insurance benefits apply
- Presented exam results to eye doctors and collaborated to determine the correct approach to treatment
- Gained a meticulous knowledge of products and services to provide customized solutions for clients
Education
Bachelors of Art - Interdisciplinary Studies, Human Resources and Communications
Northeastern Illinois University
03.2021
Skills
- Microsoft Office Suite
- Problem solving
- Adaptability
- CRM (Navigator)
- Ticketing systems
- Conflict resolution
- Travel documentation
- Computer proficiency
- Insurance verification
- Client communication
- Workflow optimization
- Team collaboration
- Attention to detail
- Effective communication
- Customer service
Activities
- Vincentian Service Day - Volunteer, 05/10/22
- Vincentian Service Day - Volunteer, 05/11/23
- Shamrock Shuffle - Volunteer, 03/10/23
- Shamrock Shuffle - Volunteer, 03/19/24
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Reservations Sales and Service Representative
United Airlines
03.2023 - Current
Pharmacovigilance Specialist
Propharma Group
10.2021 - 09.2022
Eyecare Advisor
Lenscrafters
10.2019 - 01.2022
Bachelors of Art - Interdisciplinary Studies, Human Resources and Communications
Northeastern Illinois University
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