Fatima Torres
Mineola
Summary
Client-focused professional with six years of experience managing customer relationships, negotiating terms, and supporting regulated contractual agreements. Proven ability to coordinate cross-functional teams, ensure compliance with policies and procedures, and serve as a trusted point of contact throughout the contract lifecycle. Recognized for strong communication, attention to detail, and consistent high performance. Bilingual, with the ability to effectively support diverse customers and stakeholders.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Sales Agent
State Farm
Floral Park
10.2019 - Current
- Develop strong relationships with clients, promoting trust and loyalty over time.
- Direct end-to-end client engagements involving regulated financial products, ensuring strict adherence to internal policies, state regulations, and contractual obligations.
- Provide exceptional customer service to clients through comprehensive insurance consultations.
- Educate clients on various complex contractual documents, ensuring accuracy, compliance, and client understanding prior to execution.
- Serve as the primary point of contact for a diverse client portfolio, leading negotiations on coverage terms, pricing considerations, and policy conditions to achieve mutually beneficial outcomes.
- Recognized as a top-performing sales agent for five consecutive years, demonstrating strong negotiation skills, and attention to detail.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2019
High School Diploma -
Mineola High School
Garden City Park, NY06-2013
Skills
- Client relationship management
- Financial product knowledge
- Interdepartmental coordination
- Insurance consultations and negotiations
- Bilingual (English and Spanish)
- Sales strategy development
- Contract review and compliance
- Documentation control and record management
Certification
Life and Health Insurance License, NYSDDFS, 2021
Timeline
Sales Agent
State Farm
10.2019 - Current
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
High School Diploma -
Mineola High School