Fatima Tudon
Pasadena,TX
Summary
Proven track record in customer service and team collaboration, demonstrated at Cuchara Restaurant. Skilled in multitasking and time management, enhancing customer satisfaction and operational efficiency. Bilingual communicator, adept at up-selling and maintaining a professional appearance, significantly contributing to workplace success.
Overview
2
2
years of professional experience
Work History
Host
Cuchara Restaurant
Houston
06.2022 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Rack Room Shoes
Pasadena, TX
12.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Ultrasound Technology -
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez
San Juan, PRSam Rayburn High School
Pasadena, TXSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Telephone reception
Timeline
Sales Associate
Rack Room Shoes
12.2022 - 04.2023
Host
Cuchara Restaurant
06.2022 - 05.2024
Ultrasound Technology -
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez
Sam Rayburn High School