Fatima Wooten
Atlanta,GA
Summary
Results-driven administrative specialist with extensive experience in office operations and project coordination. Proven ability to enhance workflow efficiency through critical thinking and proactive problem-solving. Over 10 years of experience in marketing and customer service roles, contributing to organizational success.
Overview
23
23
years of professional experience
Work History
Administrative Support Specialist, Aerial Services
Southern Company
Chamblee, GA
07.2022 - 07.2025
- Coordinated scheduling of meetings and events across multiple areas within the Aerial Services department.
- Managed office supplies inventory, ensuring timely procurement and availability.
- Assisted with data entry tasks using company-specific software tools, including expense report and timesheet submissions.
- Facilitated communication between internal teams and external stakeholders.
- Organized travel arrangements for staff, including itineraries and accommodations.
- Served as a project manager for facility upgrades and building maintenance.
- Coordinated office activities, including department-wide outings, to ensure efficient workflow and communication..
Support Specialist, Risk Management
Southern Company
Atlanta, GA
09.2016 - 07.2022
- Contract review, communicate requirements, and manage internal corporate, as well as external vendor, certificate of insurance (COI) compliance.
- Manage record keeping requirements to ensure department files are easily accessible and disregarded according to the company retention schedule, while maintaining documentation for projects, ensuring clarity and consistency across teams.
- Manage surety bond placements, renewals, and letters of credit across all of the company's gas subsidiaries.
- Process invoices for department expenses and corporate insurance premiums, while also maintaining financial records and check logs.
- Maintain corporate underwriting submission books, annual renewal data, program charts, and the company Captive website.
- Created and managed multiple company SharePoint sites.
Specialist, Risk Management
Southern Company Gas
Atlanta, GA
02.2013 - 09.2016
- Participated in ongoing training and compliance activities.
- Created plans to propose solutions to problems related to efficiency, costs or premium savings.
- Coordinate assimilation of annual review submission data and incorporate materials into company Captive website.
- Assist with Wrap - Pipeline infrastructure $20M+ tracking payments / invoices CID 6.5%.
Administrative Assistant to VP, Risk Management
Southern Company Gas
Atlanta, GA
11.2008 - 02.2013
- Provided administrative support to the department's Vice President, including scheduling meetings, booking travel and managing calendars.
- Prepared and organized documents for internal and external communications.
- Collaborated with team members to streamline administrative processes and workflows.
- Manage special projects unique to business unit, while complying with company policies.
- Maintain confidentiality while processing sensitive information.
Rebate Administrator, Marketing
Elizabethtown Gas
Elizabeth, NJ
01.2008 - 11.2008
- Maintained accurate records and documentation for compliance.
- Compile, Log and track heat conversion sales leads from account managers.
- Issue control numbers for tracking purposes to HVAC contractors, to ensure proper reimbursement to customers.
- Reconcile monthly invoices and reports to ensure accuracy.
Account Management Specialist
Comcast Cable Company
Union, NJ
04.2002 - 12.2007
- Team Leader in the retention focus area of the call center.
- Answer a high volume of calls, while serving as the marketing customer liaison, successfully retaining over 70% of our current customers.
- Managed client accounts to ensure satisfaction and service retention.
- Trained employees on changes in company policies and products.
- Shared success and new ideas with team members to achieve both individual and team goals.
Education
Healthy Workplace -
National Curriculum & Training Institute (NCTI)
11-2007
Effective Supervision -
NCTI
05-2006
Excellence in Customer Service -
NCTI
12-2005
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-1998
Some College (No Degree) - Computer Science
Norfolk State University
Norfolk, VASkills
- Project management; Critical thinking
- Proficient in MS Office Systems; Data Entry
- Self-Starter; Fast Learner
- Scheduling management
- Event coordination
- Team Leader
- Customer Service Oriented
- Problem solving; Attention to detail
Timeline
Administrative Support Specialist, Aerial Services
Southern Company
07.2022 - 07.2025
Support Specialist, Risk Management
Southern Company
09.2016 - 07.2022
Specialist, Risk Management
Southern Company Gas
02.2013 - 09.2016
Administrative Assistant to VP, Risk Management
Southern Company Gas
11.2008 - 02.2013
Rebate Administrator, Marketing
Elizabethtown Gas
01.2008 - 11.2008
Account Management Specialist
Comcast Cable Company
04.2002 - 12.2007
Healthy Workplace -
National Curriculum & Training Institute (NCTI)
Effective Supervision -
NCTI
Excellence in Customer Service -
NCTI
High School Diploma -
Elizabeth High School
Some College (No Degree) - Computer Science
Norfolk State University
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