Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Fatimah Chavies

Fredericksburg,VA

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.



Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PCA

Hughes Home
06.2023 - 08.2023
  • Helping residents with day to day care , such as bathing , feeding and dressing
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Supported needs of 30+ residents under long-term care

Front Office Manager

Country Inn & Suites
09.2020 - 06.2023
  • Answer all customers questions and address any complaint.
  • Greet , communicate , and welcome all guest
  • Keep front desk clean , tidy and supplied with all necessary supplies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoting and marketing th business to attract new guest.

Customer Service Associate

Wawa
01.2019 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Personal Care Assistant

Americare Plus
07.2017 - 10.2019
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

High School Diploma -

Orange County High School
Orange, VA
06.2017

Skills

  • Customer Relations
  • Loss Prevention Strategies
  • Hospitality Service
  • Customer Service Management
  • Front Office Management
  • Creative Strategies
  • Marketing and Advertising
  • Leadership

Accomplishments

  • Supervised team of over 10 staff members.

Certification

  • CPCT/A - Patient Care Technician/Assistant

Additional Information

References :


Shawdell Green

540-621-5721


Keyana Green

540-322-7859


Kiara Berry

540-903-0136



Timeline

PCA

Hughes Home
06.2023 - 08.2023

Front Office Manager

Country Inn & Suites
09.2020 - 06.2023

Customer Service Associate

Wawa
01.2019 - 08.2020

Personal Care Assistant

Americare Plus
07.2017 - 10.2019

High School Diploma -

Orange County High School

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Fatimah Chavies