Fatimah Muhammad
Oviedo,Florida
Summary
Upbeat [Salesperson] dedicated to providing fun, safe, and engaging activities to program participants. Leverages talent in [hardworking] and [team worker] to build rapport and lead by example. Excellent time management skills with an aptitude for managing complex activity schedules.
Overview
7
7
years of professional experience
Work History
Cashier
Burlington
Osceola, Florida
01.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Food Bank Volunteer
Second Harvest Food Bank Of Orange County
Orlando , Florida
05.2023 - 08.2023
- Sorted and packed donated food items to ship to families in need.
- Packaged and loaded groceries into cars for clients
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Made following company standards and requirements
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment
- Provided information to clients regarding available resources and services in the area.
- Assisted with stocking shelves with donated food items.
- Greeted and registered clients upon arrival at the food bank.
Server
Digino's Pizza Bar & Grill
Casselberry, Florida
05.2021 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Babysitter
Nannying
Oviedo, FL, FL
01.2021 - 04.2023
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Supervised and cared for children ages 0 to 10.
- Enforced rules to teach good manners and maintain safe environment.
- Organized various activities, games, crafts and outings to keep children entertained.
- Engaged with children on individual basis to build positive, trusting relationships.
- Ensured physical and social well-being of each child.
Asset Management
Work From Home-Customer Service Rep.
Orlando, Florida
01.2021 - 02.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Crew Member
McDonald's Restaurant
Polk City, FL
12.2022 - 01.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, fries, and wraps
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Followed orders of senior leadership with exacting accuracy in moment and without question
- Resolved conflict according to company protocols.
- Served food quickly for positive great experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Theater Attendant
Epic Theaters
Orlando, Florida
11.2021 - 05.2022
- Greeted customers and provided them with information about theater policies.
- Assisted patrons in finding their seats and providing directions to restrooms or concession stands.
- Checked tickets for accuracy and collected admission fees from guests.
- Provided assistance to disabled patrons, ensuring they had easy access to the venue.
- Inspected auditoriums prior to showtime, reporting any safety hazards or damaged seating areas.
- Maintained cleanliness of theaters by sweeping floors, wiping down chairs, and emptying garbage cans after each showing.
- Restocked concession items such as popcorn, candy, drinks, and other snacks throughout shift.
- Operated cash registers accurately while processing transactions quickly during peak hours.
- Answered customer inquiries regarding movie times, ticket prices, upcoming shows and special events in a professional manner.
- Balanced cash drawers at end of shift and submitted sales reports accurately.
- Provided excellent customer service by addressing concerns in a timely manner.
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Greeted and assisted customers to foster positive experiences.
- Processed admission payments and provided tickets.
Store Associate
Sally Beauty
Orlando, Florida
10.2019 - 03.2021
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Answered telephone to give callers store information and look up order details
- Maintained attractive merchandise displays to maximize purchases
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Answered incoming calls regarding product inquiries or orders.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Summer Camp Counselor
Coach Lee's Summer Camp
Orlando , Florida
06.2017 - 07.2019
- Informed parents about campers' behavior, athletic achievements, and other important information
- Promoted fun, safety an inclusive environment by monitoring the activity of campers to identify and address behavioral issues.
- Met with staff to discuss rules, regulations, and work-related problems.
- Organized, led, and promoted interest in recreational activities.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Conducted safety checks on all equipment used by campers.
- Ensured that all rules were followed at the camp grounds.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Held emergency drills to ensure that everyone was prepared for any situation.
- Organized games and sports activities to keep campers entertained.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Helped plan special events such as field trips, picnics, and BBQs.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Collaborated with other counselors to create fun learning experiences for campers.
- Assisted with meal preparation and served meals in an organized manner.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
Education
GED -
Seminole College
Oviedo, FL12-2024
Skills
- Drawer balancing
- POS Systems
- Payment Collection
- Cash Handling
- Customer Assistance
- Returns processing
- Cash Register Operation
- Customer Service
- Time management skills
- Customer service excellence
- team work
- communication
- organizer
- team management
Affiliations
I did high school activities like dancing and that was hip-hop and ballet
I was a motivational speaker as well in high school, I help children who struggled with mental health
Seminole highschool
- I volunteered to help out the cheerleading team by passing out food, drinks, and snacks for 5 hours
- I also help with counseling kids in the student counsel
Accomplishments
- Best student attendance awards
Timeline
Food Bank Volunteer
Second Harvest Food Bank Of Orange County
05.2023 - 08.2023
Cashier
Burlington
01.2023 - 02.2024
Seasonal Crew Member
McDonald's Restaurant
12.2022 - 01.2023
Theater Attendant
Epic Theaters
11.2021 - 05.2022
Server
Digino's Pizza Bar & Grill
05.2021 - 06.2023
Babysitter
Nannying
01.2021 - 04.2023
Asset Management
Work From Home-Customer Service Rep.
01.2021 - 02.2023
Store Associate
Sally Beauty
10.2019 - 03.2021
Summer Camp Counselor
Coach Lee's Summer Camp
06.2017 - 07.2019
GED -
Seminole College