Summary
Overview
Work History
Skills
Education Training
Affiliations
Certification
Languages
Accomplishments
Work Availability
References
Timeline
Fatima Marisela Yanes

Fatima Marisela Yanes

Suisun City,Ca
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Summary

Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Extensive experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Regional Manager- Pedodontics

My Children’s Choice
09.2021 - 04.2023
  • Direct and lead 10 Pediatric Practices, Office Managers, Anesthesiologists and Doctors providing Operational and Management instruction for Business strategies
  • Responsible for Revenue Growth with a budget of 1.5 million per month
  • Grew the Region to over 2 million by the end of the year 2022
  • Trained, mentored and lead front office staff on customer service to increase positive google reviews
  • Sales & P&L Responsibility for Pedodontics General Anesthesia revenue with an average $15K-$29K per GA day Interface directly with Executives and Clinical Directors to coordinate procedural implementations, maximize clinical & financial results, and orchestrate pre/post sale consultation services
  • Managed company’s Revenue business, budget, quarterly/yearly forecasts, account receivables, and sales & marketing plans
  • Oversaw billing for all office managers and helped fix billing issues that were escalated to ensure maximum collections goals where met
  • Took over the managers role when the office had no office manager until we hired one and trained them to take over the office
  • Work with all dental insurances, Dentical, HMO, PPO.

Director of Operations

Western Dental & Orthodontics
06.2018 - 10.2020
  • Direct and lead 14 Dental Practices, Office Managers, and Doctors providing Operational and Management instruction for Business strategies
  • Responsible for Revenue of $1.5 million monthly, Growth, Profit, Customer Service, Mentoring, Leading, Sales, etc
  • Sales & P&L Responsibility for General Dentistry, Oral Surgery, Periodontic, Endodontic, Pedodontics & Hygiene Operations
  • Direct & lead Sales with specialty case presenters to hit monthly budget
  • Interface directly with Executives and Clinical Directors to coordinate procedural implementations, maximize clinical & financial results, and orchestrate pre/post sale consultation services
  • Managed up to 30% of company’s Revenue business, budget, quarterly/yearly forecasts, account receivables
  • Carried sales training for front and back-office staff to maximize on customer benefits and experience.

Assistant VP/ Regional Manager

Coast Dental/Smile Care – Multi office Dental Practice Management Co.
07.2007 - 06.2018
  • Direct and lead 11 Dental Practices, Office Managers, and Doctors providing Operational and Management instruction for Business strategies
  • In direct report of 2 district managers to help oversee 13 offices
  • Responsible for Revenue of $1.2 million monthly, Growth, Profit, Customer Service, Mentoring, Leading, Sales, etc
  • Sales & P&L Responsibility for General Dentistry, Oral Surgery, Periodontic, Endodontic, Pedodontics & Hygiene Operations
  • Direct & lead Oral Surgeons, Endodontists, Periodontists, specialty assistants and Case Presenters
  • Awards for Best Performing Region- Highest Cash collections in CA by 20%
  • Awards for Best Performing Region Field Margin Growth in CA
  • Interface directly with Executives and Clinical Directors to coordinate procedural implementations, maximize clinical & financial results, and orchestrate pre/post sale consultation services
  • Managed up to 30% of company’s Revenue business, budget, quarterly/yearly forecasts, account receivables, and sales & marketing plans
  • In direct report of the Texas office inside the Army base and worked with AAFES to ensure all protocols and guidelines where followed
  • Highest

Licensed Real Estate Agent and Loan Officer

ST. Funding Inc.
05.2005 - 06.2007

Regional Manager

Smile Care Family Dental
03.2000 - 02.2005
  • Direct and lead 14 Dental Practices, Office Managers, and Doctors providing Operational and Management instruction for Business strategies

Regional Manager

Western Dental
03.1991 - 02.2000
  • Direct and lead 14 Orthodontic practices, Office Managers, and Doctors providing Operational and Management instruction for Business strategies

Skills

  • Project Management
  • Implementation & Adoption
  • Strategic Account Management
  • Coaching & Mentoring
  • Relationship Building/Retention
  • Territory Growth/Development
  • Sales and Marketing Strategies
  • Sales Development
  • New Business Development
  • Staff Supervision
  • Operations Management
  • Customer and Vendor Relations
  • Safety Protocol
  • Staff Management
  • Multi-Million Dollar P&L Management
  • Cost Reduction
  • Human Resources Management
  • Staff Training and Development

Education Training

  • High School Diploma
  • Real Estate License- not active
  • Public Notary License
  • Bilingual fluent in Spanish
  • Specialized Business Training
  • Integrating at Strategic Levels
  • Supervisor Anti Harassment
  • Dental Software used: QSI, Eaglesoft and Open Dental
  • Computer skills Windows, MS Office (word, power point, excel, outlook)

Affiliations

  • Volunteer at the Food bank

Certification

  • X-ray License
  • Public Notary

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Award for best performing region- Highest cash collections by 20%
  • Award for best performing region- Field margin growth

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

Timeline

Regional Manager- Pedodontics - My Children’s Choice
09.2021 - 04.2023
Director of Operations - Western Dental & Orthodontics
06.2018 - 10.2020
Assistant VP/ Regional Manager - Coast Dental/Smile Care – Multi office Dental Practice Management Co.
07.2007 - 06.2018
Licensed Real Estate Agent and Loan Officer - ST. Funding Inc.
05.2005 - 06.2007
Regional Manager - Smile Care Family Dental
03.2000 - 02.2005
Regional Manager - Western Dental
03.1991 - 02.2000
Fatima Marisela Yanes