Fatimata Toure
Brooklyn,NY
Summary
informatics student concentrating on AI and Machine Learning and exploring technology’s impact on human behavior. My experience in fast-paced warehouse operations, as well as customer service/retail environments, developed strong skills in teamwork, communication, problem-solving, organization, and safety. Aim to develop practical, technology-driven solutions for real-world challenges.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Learning Ambassador
amazon fresh
The Bronx, New York
2026.07 - Current
- Trained new associates on grocery procedures, promoting adherence to store standards and enhancing team readiness.
- Promoted a positive learning environment among participants and staff.
- Delivered feedback to improve training effectiveness and participant engagement.
- Facilitated training sessions for new team members on store operations, fostering a comprehensive understanding of processes.
- Participated in training sessions on eLearning tools and techniques, enhancing personal skills and contributing to team knowledge.
Grocery Associate
Amazon Fresh
The Bronx, New York
2025.04 - Current
- Trained new associates on grocery procedures to ensure adherence to store standards.
- Collaborated with team members to streamline store operations and improve workflow.
- Worked with team members to maintain efficient operations and product availability.
- Stocked fresh produce in assigned areas to improve product availability.
- Arranged and stocked merchandise on store shelves.
- Organized and stocked merchandise on store shelves.
Sortation Associate
Amazon Sortation center
Staten Island, New York
2023.10 - 2025.01
- Sorted packages into designated areas to streamline the distribution process.
- Operated scanning equipment to verify package accuracy.
- Scanned barcodes on packages using RF scanners.
- Organized packages into designated containers for delivery.
- Operated pallet jack to transport materials, ensuring timely delivery within the warehouse.
- Maintained clean workspaces to ensure safety and efficiency.
- Followed safety protocols to maintain safe work environment while operating warehouse machinery.
Shift Manager
Wendys Fast Food
Staten Island, New York
2022.04 - 2024.01
- Supervised daily operations and maintained high service standards during peak hours.
- Coordinated shift schedules to maximize staff coverage and improve service delivery.
- Trained and mentored team members on food safety and customer service protocols.
- Resolved customer complaints quickly to maintain satisfaction and foster loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assisted employees in completing tasks during busy hours.
- Conducted regular quality checks on food preparation and presentation standards.
- Coached and guided team members to enhance skills and overall team performance.
Education
Associate of Science - Informatics - AI/ML
University At Albany SUNY
Albany, NY2028-05
Some College (No Degree) - Sociology
College of Staten Island
Staten Island, NYHigh School Diploma -
Curtis High School
Staten Island, NYSkills
- Employee training
- Educational technology
- Customer service
- Teamwork and collaboration
- Performance evaluation
- Workplace safety
- Problem-solving
- Communication
- Research/ Information analysis
- AI/ ML
Languages
French
Elementary
Certification
- EKG Technician - Genesis Medical Training Center
Timeline
Learning Ambassador
amazon fresh
2026.07 - Current
Grocery Associate
Amazon Fresh
2025.04 - Current
Sortation Associate
Amazon Sortation center
2023.10 - 2025.01
Shift Manager
Wendys Fast Food
2022.04 - 2024.01
Associate of Science - Informatics - AI/ML
University At Albany SUNY
Some College (No Degree) - Sociology
College of Staten Island
High School Diploma -
Curtis High School