Fatima Zahra Leghari
Houston,TX
Summary
I'm a diligent and driven person with expertise I can't wait to apply. Throughout the course of my more than nine years in the restaurant and aviation industries, I have developed my customer service skills to improve the overall experience. To increase my opportunities and indulge in my interests, I attended the Travel Academy to earn my certification in travel and customer relations. I also obtained my certification in user experience design from The New Hampshire University.
Overview
4
4
years of professional experience
Work History
Server
Cheesecake Factory Inc
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Lead Passenger Service Agent
Prime Flight Aviation
09.2020 - 10.2021
- Optimized resource allocation by cross-training team members, resulting in increased flexibility and reduced operational costs.
- Achieved timely flight departures by effectively coordinating with various airline departments and ground services.
- Provided exceptional customer service by promptly resolving issues related to ticketing, baggage, and travel arrangements.
- Spearheaded initiatives to gather customer feedback for continuous improvement of service offerings and processes.
- Expedited passenger flow by accurately verifying travel documents and adhering to security protocols.
Gate Agent
DAL Global Services
02.2020 - 09.2020
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Managed passenger check-in by verifying customers' travel documentation.
- Streamlined gate operations for timely departures and minimized delays.
- Sold, printed and reissued available tickets to customers at check-in.
Flight Attendant
Endeavor Air
10.2019 - 12.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Certificate - User Experience Design
Southern New Hampshire University
Hooksett, NH02.2024
Certificate - Travel And Customer Relations
The Travel Academy
Eagan, MN08.2019
High School Diploma -
Glencoe-Silver Lake Senior High School
Glencoe, MN12.2017
Skills
- Exceptional customer service
- Sales Techniques
- Visual design
- Interaction design
- Wireframing
- Prototyping
- UX Research
- Itineraries
- Travel documentation
- Ticketing knowledge
- Reservation Systems
- Strong Organization
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional Working
Timeline
Server
Cheesecake Factory Inc
06.2022 - Current
Lead Passenger Service Agent
Prime Flight Aviation
09.2020 - 10.2021
Gate Agent
DAL Global Services
02.2020 - 09.2020
Flight Attendant
Endeavor Air
10.2019 - 12.2019
Certificate - User Experience Design
Southern New Hampshire University
Certificate - Travel And Customer Relations
The Travel Academy
High School Diploma -
Glencoe-Silver Lake Senior High School
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