Fatiya Simmons Stroman
Queens,NY
Summary
Skilled in effective organization and problem-solving, I excelled at Turner School District & continued my skill set currently with Con edison by enhancing customer service and operational efficiency. Demonstrated expertise in data entry and call handling, I significantly improved response times and dispute resolution. My proactive approach and ability to manage workflows contribute to my track record of success.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Turner School District
- Maintained confidentiality of information regarding students and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Efficiently managed phone enrollments for new student admissions.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Con Edison
Brooklyn, NY
05.2018 - Current
• Guided customers through billing issues, account management tasks, and emergency utility outage reports.
• Assisted customers with information on navigating online billing & payments
• Enhanced response efficiency for gas-related emergencies.
Education
College Credits - Communications
Kingsborough Community College
Brooklyn, NY01.2016
College Credits - Music
Queensborough Community College
Oakland Gardens, NY05.2012
Skills
Effective Organization Skills
Data entry
Call Handling
Dispute De-escalation
Accounting
Problem solving
Timely Workflow Management
Timeline
Customer Service Representative
Con Edison
05.2018 - Current
Receptionist
Turner School District
College Credits - Communications
Kingsborough Community College
College Credits - Music
Queensborough Community College