Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

FATMA ILHAN

Baltimore,MD

Summary

Results-driven professional with strong customer service and team leadership skills. Experienced in enhancing operational efficiency and training staff to deliver exceptional service. Ready to contribute to improved customer satisfaction and team performance.Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.

Overview

17
17
years of professional experience

Work History

Assistant Manager

ANGELIS PIZZERIA
Baltimore, MD
06.2024 - Current
  • Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
  • Coordinated staff schedules to optimize coverage during peak hours and enhance team performance.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Trained new employees on operational procedures and customer service standards, fostering a collaborative environment.

High School Math Teacher

Ministry Of Education
TURKIYE
05.2015 - 04.2024
  • Developed and implemented engaging lesson plans to enhance student understanding of mathematical concepts.
  • Utilized diverse instructional strategies to accommodate varied learning styles and abilities.

.

  • Mentored new teachers by sharing best practices and offering guidance on effective instructional strategies.

Sales Associate

TMAMARKETING
IZMIR/TURKEY
03.2009 - 09.2010
  • Developed strong customer relationships through personalized service and follow-up communications.
  • Streamlined sales processes to enhance customer experience and improve transaction efficiency.
  • Collaborated with team members to achieve monthly sales targets through coordinated efforts.
  • Trained new staff on product knowledge and effective sales techniques to boost overall performance.
  • Implemented inventory management practices that reduced stock discrepancies and improved accuracy.

Education

Bachelor of Science - Mathematics

9 EYLUL UNIVERSITY
IZMIR/TURKEY
03-2013

High School Diploma -

SALIM YILMAZ HIGH SCHOOL
MERSIN/TURKEY
06-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Time management
  • Staff training and development

Languages

English
Full Professional
Arabic
Limited Working

Interests

  • Road Trips
  • Adventure Travel
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Gym Workouts

Timeline

Assistant Manager

ANGELIS PIZZERIA
06.2024 - Current

High School Math Teacher

Ministry Of Education
05.2015 - 04.2024

Sales Associate

TMAMARKETING
03.2009 - 09.2010

Bachelor of Science - Mathematics

9 EYLUL UNIVERSITY

High School Diploma -

SALIM YILMAZ HIGH SCHOOL