Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatos Ibishi

Naples,FL

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections.

Expert 12 with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems.

Adapts easily to challenges of each work assignment. Ambitious, career-focused job seeker, anxious to obtain a higher level Supervisor position to help launch career while achieving company goals.

Overview

22
22
years of professional experience

Work History

Service Technician

Hotwire Communications
Naples, FL
11.2018 - Current
  • Diagnosed problems and determined solutions for various customer issues.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Communicated with clients for outstanding customer service and to increase repeat business.

Supervisor

Comcast
Fort Myers, FL
01.2016 - 10.2018
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Service Technician

DIRECTV
Fort Myers, FL
09.2012 - 09.2016
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Performed onsite repair of equipment at customer locations.
  • Tested repaired items to ensure functionality before returning them to customers.

Procurement Officer

Central Bank of the Republic of Kosovo
Prishtina, Repblic Of Kosovo
03.2002 - 06.2012
  • Researched new sources of supply in order to improve cost savings opportunities.
  • Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
  • Ensured that all purchases were made in accordance with organizational policies and procedures.
  • Negotiated contracts with vendors in order to secure the most favorable terms possible.
  • Conducted market research in order to identify potential suppliers and obtain competitive bids from them.
  • Performed regular audits of existing contracts and purchase orders against actual usage data collected from various departments within the organization.
  • Assessed department needs and implemented plans for sourcing supplies.

Education

Master of Arts - Banking, Financing And Accounting

Dardania University
Prishtina
09-2012

Skills

  • Quality Assurance
  • Technical Support
  • Preventive Maintenance
  • Project Oversight
  • Equipment Troubleshooting
  • Customer Service
  • Regulatory Compliance
  • Service ticket accuracy
  • Troubleshooting skills
  • Testing and evaluation
  • Expertise in installations
  • Equipment Demonstration
  • Valid Driver's License
  • Troubleshooting and analysis

Languages

English
Professional
Albanian
Native/ Bilingual
Croatian
Professional

Timeline

Service Technician

Hotwire Communications
11.2018 - Current

Supervisor

Comcast
01.2016 - 10.2018

Service Technician

DIRECTV
09.2012 - 09.2016

Procurement Officer

Central Bank of the Republic of Kosovo
03.2002 - 06.2012

Master of Arts - Banking, Financing And Accounting

Dardania University

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Fatos Ibishi