FATOU COUNDOUL

• Managed incoming calls and customer inquiries, providing clear information, taking messages, and ensuring requests
  were directed and followed through appropriately.
• Processed customer orders and monitored stock levels to support accurate, timely service and product availability.
• Maintained customer databases in Sellsy, updating records and ensuring information remained organized and accurate.
• Handled administrative files, data entry, document updates, and filing while managing multiple priorities and deadlines.
• Entered and processed orders using company software and supported day-to-day administrative workflows.
• Participated in team meetings, shared customer feedback, and contributed ideas for service and process improvements.

• Managed processing and maintenance of client files, ensuring accuracy and confidentiality.
• Digitized paper archives and helped implement a digital filing system to make information easier to access and manage.
• Processed and maintained client files with attention to accuracy, confidentiality, and established administrative
  procedures.

• Developed mass mailing campaigns to increase customer engagement and attract new clients
• Implemented a client request tracking system to enhance satisfaction
• Analyzed customer feedback to identify opportunities for service improvements.
• Established task procedures and tracked work against deadlines and expectations.

• Managed outgoing client correspondence by organizing and prioritizing communication efforts. and responded to customer needs in a professional and timely manner.
• Handling customer complaints and worked to resolve issues efficiently and professionally.
• Collaborated with specialized teams to support promotion of company services.

• Provided administrative and logistical support in a busy

facility and coordinated communication across departments.

• Managed incoming calls, directed visitors, and routed requests to the appropriate departments or staff.
• Maintained and updated administrative records and databases.
• Relayed patient needs to nursing staff and supported smooth day-to-day communication.