STAR JOHNSON
County of Orange – OC Housing & Community Development
Hemet,CA
1
Certification
12
years of professional experience
Detail-oriented Administrative and Operations Professional with over 10 years of experience in public-sector program support. Skilled in managing priorities, coordinating cross-functional teams, and handling sensitive information. Expertise in Microsoft Office, data tracking, document preparation, and remote collaboration. Committed to enhancing workflows and supporting housing and community programs for vulnerable populations.
Work History
Administrative Manager I
1 Year 11 Months- Provide comprehensive administrative and operational support for a portfolio of multimillion-dollar affordable housing and community development projects funded through County, State, and Federal programs.
- Coordinate meetings, project milestones, document reviews, and communications among developers, County Counsel, housing authorities, lenders, consultants, nonprofit organizations, and internal departments.
- Prepared, formatted, reviewed, and distributed executive briefings, Board agenda staff reports, funding recommendations, official correspondence, agreements, and other time-sensitive documents to ensure timely and accurate communication.
- Maintained and tracked sensitive financial, regulatory, and project records, ensuring confidentiality, accuracy, completeness, and compliance with relevant regulations.
- Review budgets, operating pro formas, funding requests, environmental documentation, and regulatory materials; identify discrepancies and coordinate follow-up to support timely project processing.
- Developed tracking systems and workflow improvements that enhanced organization, communication, deadline management, and operational efficiency.
Project Manager
3 Years- Managed administrative and operational activities for publicly funded housing programs and complex development projects, balancing multiple deadlines and priorities.
- Maintained program and project documentation and coordinated with developers, public agencies, and internal teams to facilitate effective communication and timely completion of required actions.
- Maintained program and project documentation, coordinating with developers, public agencies, and internal teams to ensure effective communication and timely completion of required actions.
- Reviewed and analyzed applications, budgets, and supporting documentation for acquisition, predevelopment, construction, and permanent financing, contributing to informed decision-making.
- Supported programs for low-income households and individuals experiencing housing instability, demonstrating professionalism, discretion, and sensitivity in all interactions.
Program Specialist
3 Years- Administered HUD housing programs while ensuring accurate participant and program records aligned with federal requirements and confidentiality standards.
- Executed data entry, document review, case tracking, and reporting in a high-volume environment, enhancing workflow and service delivery.
- Evaluated program operations, developed Excel tracking and reporting tools, trained staff, and recommended process improvements.
- Evaluated program operations, created Excel tracking and reporting tools, and trained staff to improve operational efficiency and support program objectives.
Customer Relations Representative
3 Years 9 Months- Delivered responsive customer service in high-volume public-service environment, documenting inquiries and resolving concerns to enhance customer satisfaction.
- Maintained accurate records and facilitated interdepartmental communication to support daily administrative and operational efficiency.
- Managed customer inquiries through phone, email, and in-person interactions, ensuring timely resolutions.
- Developed training materials for new representatives, enhancing onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to improve service processes and optimize customer satisfaction.
Education
Master of Public Administration - Public Management
Bachelor of Arts - Sociology, Minor/Concentration in Public Administration
Skills
Administrative & Operations Support
Project & Program Support
Cross-Department Coordination
Process improvement
Regulatory Compliance
Confidential Records Management
Data Entry & Document Accuracy
Policy Development
Reports & Internal Communications
Microsoft Word
Excel & Outlook
Customer service
Remote work
Certification
- California Real Estate License
- Affordable Housing Specialist (Nan McKay)
- UCLA Howard & Irene Levine Program in Affordable Housing Development
Timeline
Administrative Manager I
County of Orange – OC Housing & Community Development
08.2024 - CurrentRead More
Project Manager
Los Angeles County Development Authority
08.2021 - 08.2024Read More
Program Specialist
Los Angeles County Development Authority
08.2018 - 08.2021Read More
Customer Relations Representative
Long Beach Transit
10.2014 - 07.2018Read More
California State University, Dominguez Hills
Bachelor of Arts from Sociology, Minor/Concentration in Public Administration
Read More
California State University, Dominguez Hills
Master of Public Administration from Public Management
Read More