Fatou Dabo
Silver Spring,Maryland
Summary
Enthusiastic and motivated individual passionate about doing my role in helping others. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experiences as well as leveraging my abilities to successfully fill the vacancy at your company.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The Home Depot
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
UMCP Department Of Residential Facilities
08.2022 - 12.2022
- Received and processes service requests.
- Maintaining Key/Swipe Inventories (Safety and security of Key Swipes)
- Tracked customer service cases and updated service software with customer information.
Volunteer
Holy Cross Hospital - Holy Cross Hospital
02.2020 - 03.2020
- Improved patient comfort by providing compassionate care and assistance with daily activities.
- Contributed to a clean and hygienic environment by performing light housekeeping tasks such as changing linens and sanitizing surfaces.
- Reduced instances of pressure ulcers among bedbound patients through regular repositioning efforts according to established schedules or specific requests from medical professionals.
Education
No Degree - Nursing
Howard Community College
Columbia, MDNo Degree - Nursing
University of Maryland College Park
College Park, MDBachelor of Science - Nursing
University of Maryland School of Nursing
Rockville01.2025
High School Diploma -
Paint Branch High School
Burtonsville, MD06.2020
Skills
- Team Collaboration
- POS System Operation
- Time Management
- Attention to Detail
- Active Listening
- Order Processing
- Computer Literacy
- Interpersonal Skills
- Multitasking
- Effective Communication
Timeline
Customer Service Representative
UMCP Department Of Residential Facilities
08.2022 - 12.2022
Customer Service Associate
The Home Depot
08.2020 - Current
Volunteer
Holy Cross Hospital - Holy Cross Hospital
02.2020 - 03.2020
No Degree - Nursing
Howard Community College
No Degree - Nursing
University of Maryland College Park
Bachelor of Science - Nursing
University of Maryland School of Nursing
High School Diploma -
Paint Branch High School
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