Fatou Samba
Cincinnati,Ohio
Summary
To obtain a position that will allow me to excel and utilize My experience and educational skills.
Overview
8
8
years of professional experience
Work History
Ticketing and Gate agent
Trego-Dugan (Cincinnati Kentucky Airport) (temporary)
- Assisted travelers sell travel related services such as booking, reservations, educated the travelers about airport and company policies for safe travel and better experience with company
- Communicate with travel crew for travel safety and internal requirements, load and unloading the passenger.
Teacher Educator
Job Corps (contracted 6 Months)
- Teach aspects needed to succeed in a career (how to be a leader, building dissertation, analyzing documents, discussion about short term and long-term goals)
- Coordinated recreational activity and learning games for socialization of students
- Developed, organizing and motivating students to engage in the after hour social exchange
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Boosted students'' critical thinking skills through the implementation of inquiry-based learning methods.
Laboratory Technician and Quality Control
KOST USA
07.2021 - Current
- Obtain samples for testing from various locations throughout the facility
- Follow established lab testing procedures
- Accurately test and report results on customer provided samples, raw materials, flush totes, water and finished products
- Perform batch production correction and lab scale blending as part of this function
- Accurately maintain record keeping, sample retention, and document retention
- Complete and submit appropriate documentation to necessary departments and/or accurately retain documents electronically via scanning of documents
- Generate certificate of analysis
- Preparation and mailing of customer requested product samples
- Preparation and mailing of fluid analysis program sample kits and sales field kits
- Timely communicate to co-workers (both inter- & intra- departmentally) within the facility the status of sample analysis when necessary
- Organize and maintain cleanliness of the working environment
- Perform calibration & verification of lab equipment as necessary
- Actively participate in multi-departmental communication meetings
- Initiate non-conformance process and start communication to necessary parties when products or raw materials are non-conforming to established specifications
- Initiate root cause investigations & corrective action as necessary in conjunction with Lab Manger direction and input
- Maintaining raw material inventory, and approval before batch making -stability tracking of the batch making over time, and understanding of the raw material chemistry
- Train new employees or interns, advise others on regulatory and compliances matters.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Laboratory technician
Wilds Flavors /Archer Daniel Midland (ADM)
03.2021 - 06.2021
- Analysis of samples under the supervision of a lead investigator via techniques outlined in methods, SOPs, and experimental designs
- Ability to execute on assigned tasks and thoroughly and accurately document results with indirect supervision in a detail-oriented manner is essential to success in this role
- Sample analysis place primarily via wet chemistry, enzymatic assay, and instrumentation (HPLC, dissolution, filtration, rheology, moisture determination, protein analysis, ICP,GC, granulation, emulsion, flavor system, Heartland, GMCR, etc.) based techniques
- Gathering samples and raw materials from a potentially physically demanding production environment while adhering to food safety requirements and program guidelines
- Training and active participation in the facility safety program, with extreme importance placed on adherence to facility and lab safety standards and programs
- Routine lab duties (cleaning, solution prep, basic instrument daily preparation, inventory auditing, etc.)
Logistics Coordinator
Total Quality Logistics
12.2019 - 09.2020
- Research leads, develop entrance strategies, and qualify your prospects transportation spend to generate new business partners and individual and branch profitability
- Present multiple modes of transportation to my customer base, allowing myself to build a complete transportation and supply chain solution for the customer
- Prepare rates and to prospective business partners and gain lucrative opportunities that will assist in successfully meeting monthly, quarterly, and team goals and initiatives
- Dispatch to your carriers, and properly update loads within our transportation management system, ensuring all loads are following policy and procedure
- Consistently track and trace freight movements from origination to destination, and take full responsibility for any occurrences while solving them both constructively and efficiently
- Maintain contact with carriers, and any other parties that will be handling the freight to ensure the shipper and consignee are aware of any challenges or issues that may arise
- Continuously develop carrier base allowing for optimal solutions for my customers
- Manage existing business accounts and continuously exude the highest level of customer service
- Work in SAP, become familiar with the requirements of a purchase order, compare those requirements to the charges on an invoice and compare the rates on the invoice to the rates in the contractor for the contractor
- Review invoices prior to Service Entries being entered on a PO and approving the invoice in Work Cycle.
Laboratory Technician
Northern Kentucky University
07.2017 - 05.2019
- Cutting/preparing foams samples for analysis; using electronic microscope to do image analysis; summarizing and charting data in Excel
- Run simple testing and interpreting data
- Assist hospital physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis
- Conduct lab tests in the areas of hematology, coagulation, urinalysis, serology, immunology, bone marrow and FNA collections
- Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine causation
- Help make formulation, generate laboratory measures (PH, use of balance, gram and ounce conversion, yield accounting, equipment operation…) and run technical testing, follow all lab technical writing (dating work, marking etiquette using black or blue ink, storing sample to the right temperature…)
- Using essential judgment and following SOP
- Perform routine batch making, testing and work with specific instruction
- Expedite critical testing results without compromising sample validity or quality assurance.
Bilingual Customer Service Representative
Life Saver/Blue Ash
12.2017 - 04.2019
- Educated potential clients with information regarding court and DMV requirements to have the recommended device installed
- Assisting client with troubleshooting, classifying issues and exploring different alternatives
- Paying attention for details, notating clients account, organizing payment and scheduling
- Help client to overcome the program difficulties, while leading them to successfully completing the program
- Exceeding sales and services goals throughout United States and Canada.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Met all call quality standards and daily quotas for first-call resolution.
Interpreter (Temporary Position)
Office team / Blue Ash
04.2016 - 06.2016
- French interpreter between Volkswagen technician in Cincinnati and Volkswagen professionals in Canada having problems to get access to the academic site
- Resolving problems by clarifying issues
- Sending daily report to manager
- Translated French Documents as needed
- Provided mentorship to new employees.
Education
Bachelor of Integrative studies (Organizational Leadership, Project Management) -
Northern Kentucky University
05.2020
Associate of Science -
Cincinnati State Community & Technical College
05.2013
Skills
- Organizational/Crew Leadership
- Quality focused medical lab tech
- Excellent Clinical Skills (hands on experience)
- Lab Maintenance
- General chemical lab Microbiology
- Ability to perform laboratory tests procedures with expedience and optimum quality
- Biometry and proficiency in SPSS
- Bilingual (English/ French)
- Proficient in Ecology/Zoology
- Osha Training /Safety and Compliance
References
Available upon request
Timeline
Laboratory Technician and Quality Control
KOST USA
07.2021 - Current
Laboratory technician
Wilds Flavors /Archer Daniel Midland (ADM)
03.2021 - 06.2021
Logistics Coordinator
Total Quality Logistics
12.2019 - 09.2020
Bilingual Customer Service Representative
Life Saver/Blue Ash
12.2017 - 04.2019
Laboratory Technician
Northern Kentucky University
07.2017 - 05.2019
Interpreter (Temporary Position)
Office team / Blue Ash
04.2016 - 06.2016
Ticketing and Gate agent
Trego-Dugan (Cincinnati Kentucky Airport) (temporary)
Teacher Educator
Job Corps (contracted 6 Months)
Bachelor of Integrative studies (Organizational Leadership, Project Management) -
Northern Kentucky University
Associate of Science -
Cincinnati State Community & Technical College
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