Fatoumata Bah
Pataskala,OH
Overview
9
9
years of professional experience
Work History
Regional Scheduling Specialist
FlightSafety International
09.2025 - Current
- Managed customer scheduling workflows and reservation accuracy by following operational procedures and regulatory requirements, ensuring timely coordination and minimal errors.
- Triaged scheduling issues to determine impact and collaborated cross-functionally (Sales, Operations, Safety) to resolve conflicts and execute corrective action plans.
- Communicated proactively with internal teams and clients to set expectations, confirm details, and respond to inquiries within defined service-level timeframes.
Executive Administrative Assistant
NiSource
06.2022 - 12.2023
- Supported senior leadership across administrative services, data and analytics, and supply chain while handling confidential information and keeping operations moving smoothly.
- Coordinated meetings, events, and training sessions by managing schedules, communicating with stakeholders, and resolving conflicts promptly.
- Managed travel arrangements, compiled monthly expense reports, and maintained team databases to keep records accurate and up to date.
- Supported staff onboarding and broader administrative needs to improve team productivity across the organization.
Executive Administrative Assistant / Operations Associate
The Human Rights Funders Network
09.2019 - 03.2022
- Managed executive and board calendars, prepared presentations, and documented meeting notes to keep leadership organized and informed.
- Supported grant submission, tracking, and processing for the executive director with careful attention to deadlines and records.
- Served as HR liaison by coordinating recruitment, onboarding, and consultant contract management across internal teams.
- Partnered with IT on technology updates and website improvements while also helping develop monthly marketing materials and plan the annual international conference.
Receptionist
The English Speaking Union
06.2017 - 09.2019
- Handled student and tutor scheduling, completed program eligibility checks, and maintained accurate records in databases.
- Delivered front-line customer service by answering inquiries, resolving scheduling issues, and supporting day-to-day communication.
- Supported workshops, events, membership communications, data collection, travel coordination, and supply inventory management for multiple concurrent projects.
Education
Bachelor of Arts - International Studies
Manhattanville College
Purchase, NYSkills
- Customer & Stakeholder Operations: Ticket Triage & Prioritization, Customer Communication, Conflict Resolution, Front-line Support
- Administrative & Process Management: Calendar & Scheduling Management, Runbook / SOP Adherence, Document & Records Management, Onboarding Coordination
- Data & Systems: Database Management, Data Entry & Verification, SaaS Platform Navigation, Microsoft Office Suite
- Collaboration & Organization: Cross-functional Collaboration, Time Management & Prioritization, Adaptability, Attention to Detail
Timeline
Regional Scheduling Specialist
FlightSafety International
09.2025 - Current
Executive Administrative Assistant
NiSource
06.2022 - 12.2023
Executive Administrative Assistant / Operations Associate
The Human Rights Funders Network
09.2019 - 03.2022
Receptionist
The English Speaking Union
06.2017 - 09.2019
Bachelor of Arts - International Studies
Manhattanville College