Fatoumata Barry
Atlanta,GA
Summary
Congenial candidate experienced in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in resolving issues with customers and team collaboration.
Overview
2
2
years of professional experience
Work History
Concierge Agent
Allied Universal Security Services
08.2023 - Current
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Managed package deliveries and mail distribution for both guests and staff members.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Shift Leader
Golden Krust Bakery
06.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Waitress
OLG Restaurant
07.2022 - 03.2023
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
- Resolved guest and complaints to maintain complete customer satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2018
Skills
- Sales Expertise
- Customer Experience
- Quality Assurance
- Customer Satisfaction
- Staff Training
Reference
Hurley James, Owner of Golden Krust Bakery
- 404-808-1197
Timeline
Concierge Agent
Allied Universal Security Services
08.2023 - Current
Waitress
OLG Restaurant
07.2022 - 03.2023
Shift Leader
Golden Krust Bakery
06.2022 - 08.2023
High School Diploma -
Langston Hughes High School
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