Fatoumata Magassa
New York,NY
Summary
Highly motivated and detail-oriented professional seeking a Patient Service Representative position. Strong background In customer service, administrative support, and problem-solving, with a passion for providing exceptional patient care experiences and ensuring efficient office operations.
Overview
3
3
years of professional experience
Work History
Receptionist
European wax center
New York, NY
05.2024 - 01.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Front Desk Receptionist
BronxCare Health System
The Bronx, NY
01.2023 - 02.2024
- Assisted customers with inquiries,complaints, and service-related issues, ensuring high satisfaction rates.
- Managed multi-line phone systems, scheduled appointments, and maintained accurate records.
- Processed billing and insurance information with attention to detail and confidentiality.
- Resolved customer concerns promptly and professionally, enhancing overall service quality.
Customer Service Representative
Best Buy
New York, NY
03.2022 - 01.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Business of Sports High School
New York, NY06-2019
Skills
- Excellent verbal and written communication
- Strong organizational, multitasking abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with scheduling systems and medical databases
- Knowledge of medical terminology and insurance processes
- Problem-solving and conflict resolution
- Attention to detail and accuracy in administrative tasks
Timeline
Receptionist
European wax center
05.2024 - 01.2025
Front Desk Receptionist
BronxCare Health System
01.2023 - 02.2024
Customer Service Representative
Best Buy
03.2022 - 01.2023
High School Diploma -
Business of Sports High School
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