Fatoumata Mballo
Atlanta,GA
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Publix
03.2024 - Current
- Processed payments, scanned goods, bagged items, maintained cash control
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Family Babysitter
Personal Employer
03.2020 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Team Member
Chick fil A
08.2022 - 03.2024
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Stylists’ Assistant
Elegant Expressions
07.2019 - 08.2022
- Maintained an organized and efficient work environment by keeping inventory of styling tools, garments, and accessories up-to-date.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor and engaging with clients in friendly conversation.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Bachelor of Science - Chemistry
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Hapeville Charter Career Academy
Atlanta, GA05-2024
Skills
- Customer service
- Adaptability and flexibility
- Time management
- Conflict resolution
- Teamwork and collaboration
Languages
English
Native or Bilingual
Wolof
Professional Working
Timeline
Customer Service Cashier
Publix
03.2024 - Current
Team Member
Chick fil A
08.2022 - 03.2024
Family Babysitter
Personal Employer
03.2020 - Current
Stylists’ Assistant
Elegant Expressions
07.2019 - 08.2022
Bachelor of Science - Chemistry
Kennesaw State University
High School Diploma -
Hapeville Charter Career Academy
REWARDS & RECOGNITION
- Awarded Georgia Merit Award
- National Honor's Society Member
- Elected to Communications' Specialist for Student Government Association 2023-2024
- National Beta Club Member
- Extracurricular Activities: HOSA - Future Health Professionals
- Ranked in Top 5% of class
- 3.8 GPA