Fatoumata Sinera
Hyattsville,USA
Summary
Committed African American Muslim women and a dedicated student interested in applying excellent communication and interpersonal skills to any field within social work. Experienced in customer service and handling money, with the ability to quickly memorize product details and build customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
K@g
06.2021 - 06.2022
- Responded to customer inquiries via phone, ensuring timely and accurate resolution of issues
- Maintained a positive and professional demeanor, even in challenging situations
- Met or exceeded customer satisfaction goals on a consistent basis
- Collaborated with team members to ensure a seamless customer experience.
Election Judge
Local Government
11.2020 - 11.2020
- Assisted with voter check-in and processing of ballots during the 2020 general election
- Maintained a clean and organized polling location
- Ensured compliance with election rules and regulations
- Demonstrated strong attention to detail and organizational skills.
Customer Service Representative
CVS Pharmacy
06.2021
- Responded to customer inquiries via phone, ensuring timely and accurate resolution of issues
- Maintained a positive and professional demeanor, even in challenging situations
- Met or exceeded customer satisfaction goals on a consistent basis
- Collaborated with team members to ensure a seamless customer experience.
Education
Bachelor of Social Work (BSW) -
University of Maryland, Baltimore County (UMBC)
05.2025
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05-2022
High School Diploma -
Largo International High School
Upper Marlboro, MD06-2020
Skills
- Customer Service
- Problem-Solving
- Communication
- Adaptability
- Teamwork
- patience
- professional
- Critical Thinking
Languages
- English, Proficient
- Soninke, Highly proficient
References
- Crystal Ballinger, crystal.ballinger@pgcps.org, 301-702-3810
- Jennifer Diaz, jennifer.johns@pgcps.org, 301-702-3810
Languages
soninke
Native/ Bilingual
english
Full Professional
Timeline
Customer Service Representative
K@g
06.2021 - 06.2022
Customer Service Representative
CVS Pharmacy
06.2021
Election Judge
Local Government
11.2020 - 11.2020
Bachelor of Social Work (BSW) -
University of Maryland, Baltimore County (UMBC)
Associate of Arts - General Studies
Prince George's Community College
High School Diploma -
Largo International High School
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