Fatuma Mahamud
San Jose,CA
Summary
Proactive Advanced Sales Associate and Outpatient Pharmacy Technician with extensive experience in customer service, sales, and pharmacy operations. Skilled in resolving customer concerns, maintaining organized workspaces, and training new hires. Known for attention to detail, teamwork, and excellent communication.
Overview
7
7
years of professional experience
Work History
Advanced Sales Associate
Uniqlo Usa
05.2017 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by addressing and resolving their concerns promptly and professionally.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with team members to meet or exceed monthly sales targets consistently.
- Maintained a clean, organized, and visually appealing store environment for an exceptional shopping experience.
- Assisted in the training of new hires, sharing best practices for advanced sales techniques and customer service skills.
- Enhanced store sales revenue with effective product recommendations based on customer needs and preferences.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Presented professional image consistent with company's brand values.
Voluntary Worker
Muslim Community Association
03.2017 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Externship Outpatient Pharmacy Technician
Walgreen's Pharmacy
09.2023 - 10.2023
- Enhanced patient satisfaction by accurately processing and filling prescription orders in a timely manner.
- Reduced medication errors through meticulous attention to detail while inputting prescription information.
- Improved pharmacy efficiency by maintaining an organized workspace, ensuring quick access to medications and supplies.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Associate of Arts - Chemistry
San Jose City College
San Jose, CA05.2023
Associate of Arts - Liberal Arts And Sciences
San Jose City College
San Jose, CA05.2023
No Degree - Pharmacy Technician Program
Mission College
Santa Clara, CA02.2023
Skills
- Adaptability and Resilience
- Stockroom Management
- Costumer retention
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Time Management
- Active Listening
- Excellent Communication
Languages
Somali
Native or Bilingual
English
Full Professional
Swahili
Limited Working
Timeline
Externship Outpatient Pharmacy Technician
Walgreen's Pharmacy
09.2023 - 10.2023
Advanced Sales Associate
Uniqlo Usa
05.2017 - Current
Voluntary Worker
Muslim Community Association
03.2017 - Current
Associate of Arts - Chemistry
San Jose City College
Associate of Arts - Liberal Arts And Sciences
San Jose City College
No Degree - Pharmacy Technician Program
Mission College
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