Denisa Mateiu
Antelope,CA
Summary
Dynamic Advanced Sales Associate with a proven track record at both Crate and Barrel and Pandora. Committed in enhancing customer satisfaction and fostering loyalty through exceptional service and problem-solving abilities. Skilled in bilingual communication and deal closing, consistently exceeding sales targets. Specializes in customer retention and adept in adapting to emerging trends, contributing significantly to team objectives.
Overview
6
6
years of professional experience
Work History
Advanced Sales Associate
Crate And Barrel
10.2018 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
Advanced Sales Associate
Pandora
10.2018 - Current
- Expanded product knowledge continuously, staying informed about industry trends and new offerings to better serve customers.
- Boosted customer satisfaction by addressing and resolving their concerns promptly and professionally.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Assisted in the training of new hires, sharing best practices for advanced sales techniques and customer service skills.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Associate of Science - General Science
American River College
Sacramento, CA08.2021
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2015
Skills
- Deal closing abilities
- Adaptability and Resilience
- Account Servicing
- Customer Retention
- Problem-solving abilities
- Customer Service
- Call center experience
- Payment Processing
- Technical Support
- Omni-channel retailing
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Elementary
Timeline
Advanced Sales Associate
Crate And Barrel
10.2018 - Current
Advanced Sales Associate
Pandora
10.2018 - Current
Associate of Science - General Science
American River College
High School Diploma -
Del Campo High School