Kohaku Sumida
UNIQLO
San Jose,CA
3
years of professional experience
A result-driven lead sales associate with successful experience in leadership roles and motivated by assisting customers with a personalized experience with every interaction. Skilled in training associates, sales floor command, and executing visual merchandising strategies to boost sales. Committed to building an environment where fellow associates and customers alike feel cared for, ensuring satisfaction while aligning with company policies.
Work History
Advanced Sales Associate
2 Years 2 Months- Responsible for all training of associates on company policies, sales techniques, and store operational procedures.
- Commanded the sales floor to achieve daily sales targets, adhere to company operations, and optimizing the customer experience.
- Enhanced customer engagement through personalized service and product knowledge.
- Executed visual merchandising strategies to optimize product displays and drive sales.
- Collaborated with team members to maintain efficient inventory management and replenishment systems.
- Optimized store layout for improved flow and ease of navigation, enhancing the overall customer experience.
- Oversaw proper money and asset management amongst team members while diligently reporting discrepancies.
- Accepting customer complaints with care and facilitated negotiations, resolving issues, and ensuring the customer leaves satisfied while aligning with company policies.
- Adopting the "Customer Comes First" mindset while keeping company success and goals prioritized.
- Lead UNIQLO Alterations Specialist determined to ensure guest garments are tailored perfectly to customer requests
- Lead of UNIQLO Customization Services, UTme! and RE:UNQILO Embroidery and Repair, focused on ensuring custom printed items and embroideries are truly customized for our guests
Barista/Cashier
3 Months- Prepared high-quality coffee beverages following established recipes and techniques.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Monitored inventory levels, restocked supplies, and contributed to efficient inventory management processes.
- Collaborated with team members to enhance workflow and improve overall service speed during peak hours.
Education
GED
- Currently attending De Anza College working towards transferring to Moorpark College for Associates of Science and Exotic Animal Care and Management Certification.
High School Diploma
- Awarded Golden State Seal of Merit for Superior Academic Performance
- Awarded Milpitas Maroon Cord for Dedication to Community & Over 150 Hours of Community Service
- Extracurricular Activities: Milpitas High School Color Guard 2019, 2022, 2023
Skills
Adaptability and resilience
Sales process optimization
Sales presentations
Deal closing
Social selling
Performance tracking
Sales analytics
Stockroom management
Timeline
Advanced Sales Associate
UNIQLO
07.2024 - CurrentRead More
Barista/Cashier
Big Mug Coffee Roasters
02.2024 - 05.2024Read More
De Anza College
GED
Read More
Milpitas High School
High School Diploma
Read More