Fatuma Ukash

• Supporting the client by Daily living-this included bathing, taking the client outdoors, showing them the community and getting them to be independent
• Utilizing trauma-informed approach to promote healing and empowerment for clients
• Implementing family and milieu treatment plan
• Monitoring progress and documented patient health status changes to keep care team updated.
• Developing rapport to create safe and trusting environment for care
• Promoting community integration by providing extensive physical, emotional and social support
• Intervening in crisis situations and counseled children experiencing emergencies and disruptive incidents

• Developed and implemented comprehensive case management plans to address client needs and goals
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
• Monitored clients' progress and tracked client services to provide crisis interventions
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community
• Utilized trauma-informed approach to promote healing and empowerment for clients
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks

• Maintained effective team member communication
• Answered customer questions and provided detailed product information
• Greeted customers and directed to requested products
• Kept work areas neat, clean and free from debris

• Answered multi-line phone system, routing calls,

delivering messages to staff and greeting visitors

• Executed record filing system to improve document organization and management

• Received and sorted incoming mail to correct recipient

• Completed forms and reports, to handle all documentation for human resources