Fatumo Yusuf

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat business and improved sales.

● Use proven strategies to help students build their
skills and confidence
● Collaborate with coaches to monitor student
progress and see what’s working.
● Commit to continuous improvement through
coaching, training and professional development.

• Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
• lead after school homework help and run an activity with youth
• support summer reading and learning throughout the city at community organizations
• facilitate 1-2 information literacy classes per day for students
• Collaborate with team and students for different activities