Summary
Overview
Work History
Education
Timeline
Generic

Faudia Latchana

Elizabeth,NJ

Summary

Motivated individual with experience in customer service and sales.

Overview

10
10
years of professional experience

Work History

Auto Sales Consultant

Planet Honda
03.2023 - Current
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
  • Facilitated smooth delivery of purchased vehicles by coordinating with detailing teams and ensuring all necessary paperwork was completed promptly.

BDC Representative

Hyundai/Genesis Of Brooklyn
09.2022 - 06.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

Shift Supervisor

CVS Pharmacy
09.2020 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Conducted routine inspections to check quality and compliance with established specifications.

Shift Supervisor

Dunkin' Donuts
05.2018 - 11.2020
  • Conducted routine inspections to check quality and compliance with established specifications.

  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Retail Sales Associate

Polo Ralph Lauren
04.2014 - 11.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

GED -

Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ

Timeline

Auto Sales Consultant

Planet Honda
03.2023 - Current

BDC Representative

Hyundai/Genesis Of Brooklyn
09.2022 - 06.2023

Shift Supervisor

CVS Pharmacy
09.2020 - 06.2022

Shift Supervisor

Dunkin' Donuts
05.2018 - 11.2020

Retail Sales Associate

Polo Ralph Lauren
04.2014 - 11.2018

GED -

Admiral William F. Halsey Jr. Health & Public Safety Academy

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Faudia Latchana