Fausto Raposo
Bronx,NY
Summary
A self-motivated, detail-oriented hospitality professional with over 7 years of experience leading a matrix organization. Focus on time management, problem resolution, guest service and staff development.
Overview
10
10
years of professional experience
Work History
Stand Level Supervisor
Madison Square Garden
New York, N.Y.
01.2015 - Current
- Responsibilities included but not limited to supervising and training employees in a fast-paced environment, oversight of food safety, food production, guest relations, equipment use and maintenance
- Inspection of locations and submission of reports related to cleanliness conditions, food quality, inventory, and incidents
- Opened and closed concession stands, supervised employees from beginning to the end of the events
- Supervised the overall operation of designated areas, including cash reconciliation in accordance with company policy
- Conducted monthly audits, daily inventory, and processing of time sheets
- Supervise, trained, and motivate employees in timely preparation and delivery of food orders to guest
- Compliance with NYC Board of Health cleanliness standards and other protocols, compliance with all safety rules and regulations
- Responsible for overseeing the daily operation of the Food and Beverage locations for the theater as well as the arena regarding employees, productivity, performance, following company policies and standards
Education
Associate - Business Management
Borough of Manhattan Community College
New York01.2022
Skills
- Training and mentoring
- Staff management
- Goal oriented
- Customer service
Languages
English and Spanish
Native or Bilingual
Timeline
Stand Level Supervisor
Madison Square Garden
01.2015 - Current
Associate - Business Management
Borough of Manhattan Community College