Fausto Lorenz Cabrera Infante
Fort Mill,SC
Summary
Dynamic leader with a proven track record at Gabiao Rooftop Bar, enhancing customer relationships and safety standards. Excelled in supervisory roles, leveraging organizational abilities and an outgoing personality to drive team performance and customer satisfaction. Skilled in issue resolution and verbal communication, consistently achieving positive outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Bar Manager
Gabiao Rooftop Bar
Santo Domingo, Dominican Republic
11.2021 - 06.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Customer Service Team Lead
Scotiabank GBS
Santo Domingo, Dominican Republic
10.2020 - 11.2021
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
Customer Service Agent
American Airlines
Santo Domingo, Dominican Republic
02.2017 - 03.2020
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Skills
- Organizational ability
- Customer Relationship Building
- Outgoing Personality
- Safety awareness
- Issue Resolution
- Supervisory Experience
- Verbal and written communication
- Service-oriented mindset
Timeline
Bar Manager
Gabiao Rooftop Bar
11.2021 - 06.2024
Customer Service Team Lead
Scotiabank GBS
10.2020 - 11.2021
Customer Service Agent
American Airlines
02.2017 - 03.2020