Faviola Figueroa Hernandez
Glendale,AZ
Summary
Results-driven professional with strong customer service and team leadership skills. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hanesbrands
09.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Behavior Technician
New Vision Behavioral Health Services
10.2022 - 09.2023
- Implemented behavior intervention plans to support client progress and skill development.
- Assisted in data collection and analysis to track client behaviors and response to interventions.
Escalation Representative
Veyo Transportation
03.2021 - 10.2022
- schedule medical transportation
- deescalate calls
- help team with questions
Assistant Manager
Family Dollar
01.2019 - 04.2021
- Supported daily operations by coordinating team schedules and assignments.
- open and close store
- money handling
Restaurant Hostess
Dillons KC BBQ
10.2015 - 02.2017
- Greeted and seated guests, ensuring optimal dining experiences and efficient table turnover.
- Managed reservation systems and coordinated seating arrangements to maximize restaurant capacity.
Cashier
Churches Chicken
08.2015 - 01.2016
- Ensured accurate cash handling and balanced registers daily.
- prepared food orders
Education
High School Diploma -
Brighton High School
Glendale, AZ06-2015
Skills
- Customer service
- Money handling
- Team leadership
Languages
English
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hanesbrands
09.2023 - 07.2024
Behavior Technician
New Vision Behavioral Health Services
10.2022 - 09.2023
Escalation Representative
Veyo Transportation
03.2021 - 10.2022
Assistant Manager
Family Dollar
01.2019 - 04.2021
Restaurant Hostess
Dillons KC BBQ
10.2015 - 02.2017
Cashier
Churches Chicken
08.2015 - 01.2016
High School Diploma -
Brighton High School