Faviola Herrera
Highland,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Riedon Inc.
Alhambra, CA
02.2016 - 10.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Developed positive relationships with customers through friendly interactions.
Retail Sales Associate
Fashion Barbara
Whittier, CA
01.2007 - 02.2016
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Inspected purchased items for defects before handing them over to customers.
- Handled customer complaints in a professional manner.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted customers with finding the right product for their needs.
Education
Associate of Science - Business Administration
Rio Hondo College
Whittier, CA05-2014
Timeline
Customer Service Representative
Riedon Inc.
02.2016 - 10.2024
Retail Sales Associate
Fashion Barbara
01.2007 - 02.2016
Associate of Science - Business Administration
Rio Hondo College
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