Faviola Robles
Garden Grove,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Refined EFX
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Server
Buffalo Wild Wings
12.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
Personal Assistant
Cool Indulge Wellness
09.2019 - 01.2022
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Displayed absolute discretion at handling confidential information
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
T.G.I Fridays
04.2017 - 06.2019
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
Education
Diploma - Trade, Massage therapy
National Holistic Institute
Santa Ana, CA07.2020
High School Diploma -
Brian Senior High School
Bellevue, NE2014
Skills
- Negotiation and Conflict Resolution
- Team Motivation
- Hiring and Training
- Statistical Data Gathering
- Quality Control
- Microsoft PowerPoint
- Customer Service
- POS
- Serving Experience
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Refined EFX
06.2022 - Current
Server
Buffalo Wild Wings
12.2021 - 06.2022
Personal Assistant
Cool Indulge Wellness
09.2019 - 01.2022
T.G.I Fridays
04.2017 - 06.2019
Diploma - Trade, Massage therapy
National Holistic Institute
High School Diploma -
Brian Senior High School
Similar Profiles
Poonam Poonam null
Hairstylist, Make up Artist and Beauty at efx hair care and beauty ltdHairstylist, Make up Artist and Beauty at efx hair care and beauty ltd
Reynaldo EsquivelReynaldo Esquivel
Civil Superintendent at EFX IndustrialCivil Superintendent at EFX Industrial
Kaden KnutsonKaden Knutson
Decorative Concrete Apprentice at Concrete EFXDecorative Concrete Apprentice at Concrete EFX
JOIANNA MCDUFFJOIANNA MCDUFF
Interior Designer/ Project Coordinator at Regency ContractorsInterior Designer/ Project Coordinator at Regency Contractors
Briana PerezBriana Perez
Medical Assistant/Front Desk Receptionist at Dr. M. Forghani-Arani, D.oMedical Assistant/Front Desk Receptionist at Dr. M. Forghani-Arani, D.o