Fawnie Henderson
Lehigh Acres,FL
Summary
Dynamic professional with a proven track record in effective time management and a strong ability to independently address and resolve client needs. Passionate about engaging with individuals, assessing unique requirements, and formulating strategic plans to tackle challenges. Committed to setting clear objectives and consistently achieving results that exceed expectations. Adept at fostering positive relationships while driving solutions that enhance client satisfaction.
Overview
3
3
years of professional experience
Work History
DATA PROCESSING SPECIALIST
Data2Logistics LLC
08.2024 - 07.2025
- Review and verify carrier/client bank information regarding ACH account set-up.
- Determine payment in multiple currencies (USD, CAD, etc.)
- Verify carrier validity through online research and initiate banking for ACH/EFT payments.
- Maintain Excel spreadsheets tracking calls, tickets, and verifications.
- Review and balance out totals for check runs for end of month uploads.
VIRTUAL RECEPTIONIST
Med Spa Communications
10.2023 - 07.2024
- Follow-up with marketing leads and booking consultations.
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Handled patient inquiries and concerns, providing accurate information regarding services and procedures.
- Scheduled appointments efficiently using practice management software to optimize staff resources.
REVENUE SPECIALIST III
Florida Department of Revenue Child Support
11.2022 - 09.2023
- Analyzed child support data to ensure compliance with state regulations and policies.
- Assisted in resolving complex case inquiries, enhancing customer satisfaction and service quality.
- Developed customized payment agreement plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
- Kept case data and contact information up to date to expedite proceedings.
Education
Diploma -
BLADENSBURG HIGH SCHOOL
05.1995
Skills
- Microsoft Office proficiency
- Effective online database research
- Proficient in call center support
- CAPS collection and payment oversight
- Data quality assurance
- Data validation
- Data conversion
- Customer service
- Spreadsheet management
Timeline
DATA PROCESSING SPECIALIST
Data2Logistics LLC
08.2024 - 07.2025
VIRTUAL RECEPTIONIST
Med Spa Communications
10.2023 - 07.2024
REVENUE SPECIALIST III
Florida Department of Revenue Child Support
11.2022 - 09.2023
Diploma -
BLADENSBURG HIGH SCHOOL
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