Summary
Overview
Work History
Education
Skills
Timeline
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Fawze Abu Jaber

Redmond

Summary

Highly motivated and results-oriented professional with a proven track record in the databases and production areas, having achieved six promotions during my 11-year tenure at Liveperson. Recognized as an Outstanding Employee for three consecutive years. A dedicated individual with a relentless commitment to excellence. Seeking a challenging position in the field of big data engineering, where I can leverage my extensive experience and drive to deliver exceptional results.

Overview

11
11
years of professional experience

Work History

VP of SDE

Liveperson
04.2023 - Current
  • In charge of the entire Devops and Databases operation of LivePerson’s
  • Software as a Service for more than 9000 customers monitoring 2.5B visits and serving 25M engagement a month
  • All of this across 6 data centers around the world with private cloud and public cloud operations that include over tens of thousands of cores and thousands of software deployments and infrastructural changes a year using advanced technologies
  • Owns the technical vision and strategy for migrating the data pipelines and services into GCP.Works with cross-functional teams, including engineering, devops and SRE and regularly collaborates with and influences engineering leaders across multiple business units to define a cross-group technical direction
  • Responsible for delivering and owning large scale cross-GPT systems
  • Building a Europe teams with 30+ engineers to replace partner teams used to manage the infrastrucure and had a bad performace that impacted the production.

Director of Software Engineering, Data Operations Team Leader

Liveperson
04.2022 - 04.2023
  • Responsible for Liveperson’s data infrastructure, pipeline, business intelligence (BI)
  • Areas of responsibility cover data producing, streaming, processing, transformation and externalization via APIs/BI Dashboards
  • Led the team through a high season with record traffic and zero downtime
  • Reduced number of major incidents by 68% YoY by focusing on
  • Operational Excellence
  • Reached being the number 1 team in terms of customer support satisfaction (by reducing escaping defect rate and managing quality score of 95%)
  • Leading 30+ engineers, with an annual budget of ~$13M
  • Using scrum methodology for development of:
  • Data infrastructure, data integrity tools, SDKs from producers through
  • Kafka to relevant data stores including Hadoop, data aggregation enabling meaningful business conclusions
  • Real Time text search engines based on ElasticSearch
  • Real Time metrics, dashboards, APIs and Offline Reports, including the
  • ETL and Business Intelligence reports platform (based on MicroStrategy)
  • Technology stack includes: Kafka, Kafka Streams, Storm, Cassandra
  • ElasticSearch, Hadoop (Cloudera), Spark, Vertica, Microstrategy and
  • Kubernetes

02.2019 - 03.2022
  • Lead/manage a global DBA team of 4 DBA engineers (while being a hands-on), Managed 1K+ on-premise database servers across the globe and more than 200 multi-geo database clusters, Was responsible for uptime, stability, redundancy, capacity, optimization, performance tuning, automation and observability of DB and Data real-time technologies
  • Hadoop eXpert
  • Company: Liveperson

02.2016 - 01.2019
  • System owner of the Hadoop ecosystem at LivePerson, Was responsible for the stability of the systems in terms of capacity, performance, high availability, monitoring and version upgrades, Worked very closely with the
  • R&D teams, which includes consulting, data modeling, troubleshooting, tuning and deployments, In addition, providing a 24/7 on call duties operating Cassandra, Kafka, MySQL, Vertica, Zookeeper and Storm.

QA Engineer

Liveperson
10.2014 - 01.2016
  • Responsible for designing, implementing, and executing quality assurance strategies and test plans to validate the accuracy, performance, and reliability of data processing systems
  • Worked closely with data engineers, data scientists, and other cross-functional teams to ensure data quality and integrity for large-scale data analytics and reporting.

NOC Engineer

Liveperson
01.2013 - 09.2014
  • Monitoring the company's production environment and handling issues on various layers: Infra, system, network & application (mostly Linux)
  • Prepared and conducted training programs to new NOC Engineers and managing NOC's shifts roster.

Education

Master of Arts - Management Business Administration

The Open University of Israel
Israel
06.2020

Master of Science - Computer Science

Philadelphia University
Jordan
06.2013

Bachelor of Science - Management Information Systems

Philadelphia University
Jordan
06.2010

Skills

  • Excellent communication skills to convey instructions clearly and facilitate effective teamwork and collaboration
  • Adept at identifying issues, finding root causes, and implementing solutions to Production challenges
  • Ability to make critical decisions confidently and quickly, considering both Short-term and long-term implications
  • Effective time management to prioritize tasks and meet production deadlines
  • Proficiency in administering relational databases (eg, MySQL, vertica) and NoSQL databases (eg, Hadoop, Cassandra, Elasticsearch)
  • Ability to optimize database performance through query optimization, indexing and database configuration
  • Knowledge of CI/CD pipelines and tools (eg, Jenkins, GitLab CI) to automate Software delivery and deployment
  • Understanding of container orchestration tools like Kubernetes for managing Containerized applications at scale

Timeline

VP of SDE

Liveperson
04.2023 - Current

Director of Software Engineering, Data Operations Team Leader

Liveperson
04.2022 - 04.2023

02.2019 - 03.2022

02.2016 - 01.2019

QA Engineer

Liveperson
10.2014 - 01.2016

NOC Engineer

Liveperson
01.2013 - 09.2014

Master of Arts - Management Business Administration

The Open University of Israel

Master of Science - Computer Science

Philadelphia University

Bachelor of Science - Management Information Systems

Philadelphia University

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Fawze Abu Jaber