Faye Gabbard

Canal Winchester,OH

Summary

Well-qualified billing professional with 18 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

years of professional experience

Work History

Billing Specialist

Ascent Medical Management

05.2024 - Current

Review and analyze monthly insurance aging report to locate errors
Ensure timely submission of claims to various insurance carriers,resolve denied claims by resubmission, or appeal resulting in prompt payment for services rendered.
Review and analyze monthly patient aging report and solicit overdue payments, resolving discrepancies and addressing outstanding balances in a timely manner.
Enhance revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
Assist patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Communicate effectively and extensively with other departments to resolve claims issues.

Real Estate Sales Agent

Coldwell Banker

08.2019 - 04.2024

Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.

Medical Billing Specialist/Office Administrative Assistant

Olentangy Pediatrics

05.2007 - 06.2019

Communicated with insurance payers to resolve denied claims
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
Fielded concerns surrounding patients and care, liaising between physician, and patient

AR Specialist

Wexner Heritage Village

10.2014 - 08.2016

Reduced outstanding balances by implementing effective collection strategies and negotiating favorable payment terms.
Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Facilitated cross-functional collaboration between the AR team and other departments, promoting a unified approach to financial management within the organization.

Education

Real Estate Sales License - Real Estate

Hondros College of Business

Columbus, OH

07.2019

Skills

Medical Billing for: OB/GYN, Pediatrics, & Long Term Care

Billing Systems: Athena, NextGen, NextGen office

Insurance Billing/Verification

Aging reports Analysis: Patient & Insurance

HIPAA Compliance

Patient Relations

Account Reconciliation

Claim Submission

Timeline