Summary
Overview
Work History
Education
Skills
References
Timeline
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Faye Williams

Brooklyn,New York

Summary

Highly organized and hardworking with strong attention to detail. Attentive intake specialist with several years of experience managing assessment tasks for new clients. Hardworking, well-organized, and proficient in providing detailed information to assist clients during the intake process.

Overview

28
28
years of professional experience

Work History

Intake Specialist

SCO Corporation
Brooklyn, New York
03.2023 - 11.2023
  • Provided education about mental health issues to individuals, families, and community groups.
  • Assessed clients needs through review of medical records and interviews with clients and their families.
  • Was responsible for initial intake for admission.
  • Nightly curfew checking clients in or out. Take new referrals from DHS for availability.
  • Provided exceptional customer service in a professional demeanor.

Front Desk Agent

New York City Health & Hospital
New York, NY
05.2020 - 08.2020
  • Kept accurate records of guest transactions.
  • Maintained cleanliness of lobby area at all times.
  • Resolved customer complaints promptly and courteously.
  • Provided excellent customer service while upholding company policies.
  • Scheduled reservations for groups and special events.
  • Ensured that all safety regulations were followed according to company standards.

Lobby Officer

Allied Universal Securities
Brooklyn, New York
03.2019 - 09.2019
  • Monitored security cameras and ensured safety of all visitors in the building.
  • Kept records of suspicious activities observed inside or outside of the building premises.
  • Provided directions to guests regarding their desired destinations within the building.
  • Submitted written reports as needed.

Daycare Owner/Operator

Self Employed Services
Brooklyn, New York
09.2009 - 05.2012
  • Resolved conflicts between children or between children and staff members in a timely manner.
  • Ensured compliance with state regulations pertaining to the facility's health codes and safety standards.
  • Assisted children with daily activities.
  • Prepared food and developed material for cognitive development.

Clerical Associate III

ACS Services
Brooklyn, New York
12.1995 - 05.2009
  • Greeted patients warmly upon arrival in the office or clinic setting.
  • Managed daily operations of the reception area including answering phones, responding to emails and filing papers.
  • Monitored weekly and monthly reports of Person in Need of supervision for youth. Process court papers.

Education

Bachelor of Arts - Human Services

Post University
Waterbury, CT
12-2024

Certificate - Medical Assisting

Career Institutes of Health & Technology
Brooklyn
06-2013

Associate of Arts - Technology Education

Technical Career Institutes
New York, NY
06-1995

Skills

  • Claims Processing
  • Application assessments
  • Eligibility review
  • Intake Assessment
  • Client Intake
  • Data Entry
  • Exceptional customer service skills
  • Microsoft Office, Excel

References

References available upon request.

Timeline

Intake Specialist

SCO Corporation
03.2023 - 11.2023

Front Desk Agent

New York City Health & Hospital
05.2020 - 08.2020

Lobby Officer

Allied Universal Securities
03.2019 - 09.2019

Daycare Owner/Operator

Self Employed Services
09.2009 - 05.2012

Clerical Associate III

ACS Services
12.1995 - 05.2009

Bachelor of Arts - Human Services

Post University

Certificate - Medical Assisting

Career Institutes of Health & Technology

Associate of Arts - Technology Education

Technical Career Institutes

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Faye Williams