Faye L Franklin
Deer Park,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Department Of Motor Vehicles,
Hauppauge, NY
06.2007 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Motor Vehicle Representative
Department Of Motor Vehicles
Huntington, NY
09.1992 - 12.1996
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
KeyBoard Specialist
Pilgrim Psychiatric Center
Brentwood, NY
05.1988 - 12.1991
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Proofread and typed various legal documents for attorneys and law firms.
- Secured information by completing database backups.
Teacher's Assistant
James E Allen-Boces
Melville, NY
09.1984 - 06.1987
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Organized and led practice, research and lab assignments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Studied and implemented latest information on specific subjects and learning strategies.
- Supported planning and preparation for culturally-diverse class sessions.
- Provided instructional support to students unable to attend regular classes.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
- Taught courses under guidance of senior instructors.
- Shared important information with students concerning upcoming assignments and tests.
Account Payable Clerk
Nabanco
Melville, NY
03.1981 - 09.1984
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
Bachelor of Science - Organizational Management
Saint Joseph's College, New York
Brooklyn, NYAssociate of Arts - Business Administration And Management
Suffolk County Community College
Selden, NYSkills
- Labor Relations
- Employee Training
- Data Entry Documentation
- Document Retrieval
- Back Office Operations
- Excel Spreadsheets
- Travel Administration
- Data Collection
- Phone Call Answering
- Self Starter
Certification
- Certification-Secretarial Studies Training -
- Certified In EKG and Phlebotomy
- Certification as Dialysis Technician
Timeline
Administrative Assistant
Department Of Motor Vehicles,
06.2007 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
09.1992 - 12.1996
KeyBoard Specialist
Pilgrim Psychiatric Center
05.1988 - 12.1991
Teacher's Assistant
James E Allen-Boces
09.1984 - 06.1987
Account Payable Clerk
Nabanco
03.1981 - 09.1984
Bachelor of Science - Organizational Management
Saint Joseph's College, New York
Associate of Arts - Business Administration And Management
Suffolk County Community College