Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fayrus Naim Lara

Galloway,OH

Summary

Dynamic customer service professional with experience at Amazon, adept at problem resolution and active listening. Proven track record in enhancing customer satisfaction and training new associates. Skilled in CRM software and data entry, consistently contributing to team success and achieving sales targets through effective collaboration and critical thinking.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
Columbus, OH
04.2022 - Current
  • Assisted customers by answering inquiries and resolving issues effectively.
  • Learned to navigate customer relationship management (CRM) software for efficient service delivery.
  • Collaborated with team members to improve customer satisfaction through feedback and support.
  • Handled routine tasks, ensuring timely responses to customer concerns and requests.

Sales Associate

Mitsubishi Motors
Venezuela
08.2019 - 07.2020
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and organization on sales floor.
  • Trained new associates on sales techniques and customer service best practices.
  • Collaborated with team to achieve sales targets through effective merchandising strategies.

Education

No Degree - Law

Yacambu University
Venezuela
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Professional Working
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Amazon
04.2022 - Current

Sales Associate

Mitsubishi Motors
08.2019 - 07.2020

No Degree - Law

Yacambu University